**Description** This position is incentive eligible. **Job Summary and Qualifications** The Patient Access Manager is responsible for the daily operations of all functions and serves as the liaison between the patients and the Physician’s office. The Patient Access Manager integrates the department’s services with the Practice’s primary functions. Develops and implements policies and procedures to improved department performance to meet the requirements of the practice and patients. Identifies and recommends resources needed to ensure department performance. **DUTIES INCLUDE BUT ARE NOT LIMITED TO:** + Selects, trains/orients, and supervises departmental personnel. Responsible for Call Center team work assignments and daily operations. Ensures Call Center staff are achieving desired service levels and takinf corrective action as needed. + Effectively leads Call Center team to ensure the highest level of patient satisfaction. Effectively manage and direct all areas of registration to ensure optimum quality, productivity, and customer service + Monitors and performs patient registration functions when needed to ensure wait times are kept to a minimum. Ensures patient registration functions are completed timely and accurately. Review the quality of patient registration/scheduling on a daily basis. Provides on-call coverage when staffing falls below required levels. + Provide continuous training for and communicates changes to existing employees + Prepares payroll and maintains appropriate work schedule coverage to ensure adequate staffing levels + Manages and resolved patient concerns with a focus on maintain excellent patient experience. + Prepares and publishes Call Center operations and metrics reporting such as Dept. Operations, FTEs, Operating budget, Call Statistics, and Call Quality reporting. Assists operational teams with identifying trends and establishing Call Center goals. + Develops and maintains Call Center policies and procedural manuals, and ensures Call Center teams are trained on policies and procedures. + Work closely and professionally with Practice Managers in an effort to maintain teamwork approach, and actively partners to identify opportunities to effectively manage Call Center costs **EDUCATION** + Associate’s or Bachelor’s Degree preferred. **EXPERIENCE** + Minimum one year clinical practice or call center experience is required. + Minimum 3 years experience managing and leading teams required **Benefits** CMC -New England Heart & Vascular Inst, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) _Note: Eligibility for benefits may vary by location._ Our teams are a committed, caring group of colleagues. Do you want to work as a(an) PAC Manager where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PAC Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.