Asheboro, NC, US
38 days ago
Patient Access Advocate - PRN
Patient Access Advocate - PRN ID 2024-28596 Location Cone Health MedCenter Asheboro Work Location US-NC-Asheboro Division : Name Ambulatory Department : Name AMBSVC-Urgent Care Asheboro Category CLERICAL/ADMIN Position Sub-Category OTHER Position Type Relief (PRN) Employment Type Employee Exempt/NonExempt Non-Exempt FTE 0.00 Workforce Status Onsite Work Hours 0.04 Provider Schedule (specific schedule) M-F 8a-8p; Sat/Sun 8a-4p On call Required No Overview The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success.
Responsibilities
Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
Assists new employees with registration workflows. Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. Adheres to No Surprise Act.
Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
Creates a positive guest experience through adherence to Steps of Service protocols. Deescalates situations when necessary.
Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc.
Ensures new patient information is delivered in a timely manner. Mails new patient packets and contact new patients the day before their scheduled appointment. Adheres to no show policy, send letters and document no shows in a timely manner.
Performs other duties as reasonably required or assigned. Qualifications
EDUCATION:Required: High School Diploma or equivalent
Preferred: Graduate of a certified medical office training course
EXPERIENCE:Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting.
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