Category:

Professional

City:

Union City

State:

Tennessee

Shift:

8 - Day (United States of America)

Job Description Summary:

The Care Coordinator provides targeted support services, via the wraparound process, to families with high risk young children/children/youth/transition age youth, regarding behavioral or emotional problems, parenting issues, and life stressors by developing and implementing bio-psycho-social assessments and service plans with the family and wraparound team members. The Care Coordinator utilizing the System of Care (SOC) philosophy will work with families, social service organizations, and other state agencies to develop a coordinated network of resources and supports in their communities.

ESSENTIAL JOB FUNCTIONS:

Responsible for ensuring all phases and activities of the Wraparound Process are done to high quality and fidelity – accountable to family team.Provide outreach and engagement to families upon referral to the program by conducting initial phone contact and the intake process with the assistance of the Family Support Specialist (FSS).Complete an assessment of the family including Child and Adolescent Needs and Strengths (CANS) assessment, Caregiver Strain assessment, and other national evaluation tools to develop a care plan.In partnership with the FSS and therapist, provide face-to-face direct service hours to families including support, referrals and assistance with the development of positive parenting, safety planning, basic life skills and parenting a child/youth with special needs.In collaboration with the FSS, assist family in developing a list of individuals they want to attend the Family Team Meetings.Ensure that the wraparound process is family driven and that families experience ongoing participation in and ownership of their care plans.Provide liaison functions for the team members and service providers.In collaboration with the FSS, creation of the family team and scheduling of case conferences/family team meetings in collaboration with FSS and family members.As a result of the family team process, develop, and coordinate Individual Service Plan (ISP) with the family and FSS.Linkage to community resources, clinical services, and natural supports related to the child/youth.Be available for crisis calls; collaborate with clinician/therapist to provide support during the crisis and following the crisis.In consultation with therapist, ensure that crisis and safety plan and assessment are completed.Participate in team-based supervision meetings.Skills building for the child/youth as appropriate.Team maintenance and transition coordination.Maintain up-to-date case records on each client family, including weekly contact reports, service agreements, evaluations, and termination summaries.Maintain and build community relations, through education and advocacy and participating in external meetings such as the Community Action Board (CAB), Council on Children’s Mental Health (CCMH) meeting and other meetings related to children/youth and families.Collaborate with program supervisor to train staff; provide field case consultation & support to new staff.Participate and engage in the local SOCAT team.Work with the SOCAT Regional Coordinator to identify and engage with local community resources.Provide SOC 101, wraparound orientation and training, and other pertinent trainings to new staff and other community partners.Other duties and tasks as assigned.

JOB SPECIFICATIONS:

EDUCATION:

A bachelor’s degree in a social or behavioral science or other related acceptable field with one to three years’ experience or training in social services. Experience working with children/youth and families with significant behavioral health needs. Ability to provide a strength-based, client-centered approach to service delivery.

          LICENSURE, REGISTRATION, CERTIFICATION:

Must have a valid driver’s license.Must obtain and maintain certification in Non-Violent Crisis Intervention within the 90 day orientation period.

EXPERIENCE:

Previous experience in mental health preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

Display effective communicationBe approachable and engagingAbility to build teams that are cohesive and promote trustDisplay knowledge of child-serving systems and local resourcesEncourage youth and family voice and choiceBe knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team membersEmpathize with familiesFocus on empowering children/youth and familiesDisplay strong organizational skills and be a self-starterStrong desire to help peoplePromote active listeningBe flexibleBe able to articulate the strengths of the youth and family to team membersCelebrate and acknowledge differing points of viewManage potentially tense and/or uncomfortable situations and conversationsBe able to reframe negative comments into need statementsSummarize key pointsBe able to brainstorm and evaluate ideas without judgmentPromote and support the consensus of effective action plansProvide a continued focus on goal setting and goal attainmentProvide continuous check-ins with team membersMonitor and support team members to complete assigned actions stepsKnowledge of children and youth who have emotional and behavioral disordersKnowledge and experience with the juvenile justice, educational, and/or other child-serving systemsDesire to help and support families, with strong customer service skillsCommitment to system of care principles, cultural competency & effective team workBasic computer and writing skills.

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.