+ POSITION SUMMARY: + The Government and Non-Government Team Leaders are responsible for monitoring the efficiency of the Collections Specialists and the Patient Account Representatives. He/she must ensure prompt, courteous handling of patient accounts during the process of collecting balances owed to the hospital. He/she acts as a liaison to various departments within the hospital as well as agencies outside the hospital. He/she monitors and evaluates services provided and designs and revises procedures in collaboration with other departments. The Team Leader participates in orienting and assigning staff to assure adequate coverage. He/she participates in designing, implementing, facilitating, and evaluating the quality improvement program for the Patient Financial Services Department. The Team Leader fosters a patient-focused environment in PFS, oversees the establishment and implementation of acceptable standards of services, and creates a vision for the area that reflects the values of Finger Lakes Health. + QUALIFICATIONS: + EDUCATION: + Minimum: + High school diploma or equivalent. + Some applicable work experience may be substituted for educational requirements. + Preferred: + Technical school training, Associate’s Degree, or Bachelor's Degree in Health Care Practices. + LICENSE: + PROFESSIONAL CERTIFICATIONS: + WORK EXPERIENCE: + Minimum: + Must have knowledge of Federal and State billing and collections compliance rules. + Three years’ experience as a Patient Account Billing Rep in a Healthcare Environment. + Ability to assume an active role in both problem identification and problem resolution. + Experience to include knowledge of relevant third party billing regulations, requirements, and CPT coding. + Preferred: + Prior leadership experience. + SKILLS: + Minimum: + Demonstrated leadership abilities. + Satisfactory or above work record for two years. + Successful completion of in-house billing competency test. + Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner. + Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling. + Excellent interpersonal, communication and organization skills. + Computer literacy + Preferred : + Experience with Microsoft Office products and electronic medical record Salary Range: 20.32-23.59