The Department of Neurological Surgery provides care to patients of all ages who have experienced neurological symptoms, neuro-trauma, or disorders of the nervous system requiring medical or surgical intervention. Diagnostic groups commonly cared for include: brain tumor, spinal tumor, brain injury, spinal cord injury, vertebral and/or spinal cord abnormalities, hydrocephalus, intracranial hemorrhage, craniovertebral junction abnormalities (CVJ), transient ischemic attack (TIA) or ischemic stroke, autoimmune disorders, Parkinson disease, seizures, headaches, episodic disorders, mental status changes, meningitis, encephalopathy, congenital disorders of the skull/spine/nervous system, and neurological problems involving respiratory compromise.
Function/Duties of PositionThe PAS Specialist for the Department of Neurological Surgery supports a broad range of administrative and clinical support functions for the Department. The PAS Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments and diagnostic tests, and assisting patients in an office and clinic setting. Duties also include handling incoming calls, processing new patient referrals, return visit requests, provider inquiries, as well as reviewing outpatient instructions with the patient and triaging phone calls related to patient care. This position also includes front desk and check out services in the ambulatory care clinic setting.
Required Qualifications Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact positionApplicants must have a positive attitude and compassion for patients experiencing difficult emotions arising from health care situations. Requires a self directed and organized individual who can excel in a busy environment. Applicants must work effectively with providers, managers, and peers and exhibit excellent customer service and communication skills. Excellent verbal and composition skills and ability to convey detailed and complex medical information. Excellent proficiency in computer programs including MS Office (Excel, Word, Powerpoint, etc) and medical based computer programs. Typing skills of at least 45 words per minute. Thorough knowledge and experience with multi-line phones. Proven excellent work attendance record. Preferred Qualifications High school diploma.Medical office experience in a neurological surgery department.Knowledge of neurosurgery terminology. Formal customer service training. Front desk and cash handling experience. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.