Welcome page Returning Candidate? Log back in! PAS Specialist Job Locations US-OR-Portland Requisition ID 2024-31251 Position Category Hospital/Clinic Support Position Type Regular Full-Time Job Type AFSCME union represented Department Family Medicine at East Portland Salary Range $23.63 - $31.98 per hour FTE 1.00 Schedule Monday - Friday Hours 8:30 AM - 5:00 PM HR Mission Healthcare Drug Testable Yes Department Overview

PAS position at Family Medicine East Portland includes; providing excellent customer service, scheduling appointments, checking patients in and out for appointments, verifying demographics and insurance, screening for financial eligibility, answering phone calls, collecting payments and paperwork, monitoring and routing messages, assisting with back up duties, attending meetings, ensure that the environment is clean and performing other duties as assigned.

Function/Duties of Position

Checking patients in/out:

Checks patients in by:Greeting patient and family/visitors.Verifying demographic information.Verifying insurance and guarantor information.Verifying that EPIC and EPIC patient information match.Verifies and assists with forms that need to be completed ; financial and medicalScreening patients (bed bugs)Checking-in using EPICNotifies/Asks if patient can be seen if they are late for their appointmentAsking for and collecting money (co-payments, pre-payments, patient payments on account) Balances money.Handing out forms that need to be completed (health history form, release of information, etc)Keeps patients informed on delays (reactive and proactive)Checks patients out by:Greeting patientsChecking out using EPICPrints after visit summary (if not already done by care team)Schedules return appointmentsAccurately schedule appointments in EPIC for established and new patients. Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc. Accurately notes why the patient is coming in for a visit. Schedules interpreters when neededGives appointment card reminderReschedules appointments when the provider will not be in clinic (same day or in advance).

Answer phone calls:

Log in as an agent within 5 minutes of clocking inAnswers phone calls; greets, answers questions, take messageSchedules appointmentsAccurately schedule appointments in EPIC for established and new patients. Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc. Accurately notes why the patient is coming in for a visit. Schedules interpreters when neededWarm transfers as appropriateTakes messages via EPIC in-basket and accurately routes messagesUses Aux codes and after call work appropriatelyAnswers calls in succession while primary phone dutyAnswers calls when the queues light blinks or when not assisting a patient while assigned to; check in/out or other front office position.Attend to Epic in basket management per protocol.

Back-up duties: Perform back up duties as assigned

 

Quality improvement:

Work on quality improvement projectsLeanProcess improvementMake recommendations for quality improvementsParticipate in medical home projects

Meetings: Attending mandatory meetings/trainings

 

Cleaning/safety:

Maintain a clean and orderly work spaceClean the lobby and restrooms as needed when housekeeping is not inNotify the lead/manager when equipment is not functioning properly (take out of service)Notify lead/manager of safety concerns or biohazard issues

Performs other duties as assigned.

Required Qualifications

High School Diploma or equivalent

Six months of work experience in a medical office setting, including high volume direct patient contact

OR one year of work experience in a high volume direct public contact position

OR Successful completion of the PAS Trainee position

Excellent verbal and written communication skills (over the phone, e-mail and in person)

Accurate message taking

Strong customer service skills

Ability to work as part of a team

Ability to work independently

Ability to meet deadlines

Ability to multitask

Basic computer skills

type 30-45 wpm

MS office (excel and word)

Excellent organizational skill

Preferred Qualifications Associates or Bachelor’s degree in business or other health care related field.Previous family practice experiencePrevious experience working in a low income clinic (Federally qualified health center or rural health center)
Previous experience with culturally diverse patientsBi-lingual: Russian or Spanish or Vietnamesemedical terminology Additional Details

Pay Range: $23.63 - $31.98 per hour

This position works in a busy environment with a lot of interruptions, multiple demands and people interactions. It requires dealing with noise and frequent interruptions within the work group.This position deals with continues shifting positions throughout the day, sitting in chair and standing on carpeted surface or hard surface floors, occasional walking and lifting object up tp 50lbs All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.