Responsible for the efficient handling and control of the parts function through proper inventory, recordkeeping, delivery and reporting by performing the following duties:   + Develop and maintain a thorough understanding of AEC's product line and the equipment's parts requirement. + Ascertain the make/year/type of needed part; inspect worn, damaged or defective part to determine replacement required.   + Advise customers of part needed according to description of malfunction.  + Locate hard to find parts in a prompt and creative fashion and receive and fill telephone orders for parts.   + Discuss use and feature of various parts with customers, assist customers in solving parts problems and complete parts order forms and fill from stock.   + Recommend and sell related items as a service and as requested by customer.   + Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues.   + Receive payment or obtain credit authorization for client.   + Ensure parts are efficiently delivered to customers as necessary.   + Advise customer on substitution or modification of part when replacement is not available and examine returned part to determine if defective and exchange part or refund money.   + Mark and store part in stockroom according to prearranged system. +  Handle customer issues in a professional and friendly manner. + Maintain parts records, literature, lists, bin tickets and price sheets for inventory.   + High school diploma or GED; minimum one year experience in parts distribution and clerical work.  Customer service experience is a plus + Must be capable of and willing to promote sale of parts to customers.  + Ability to solve problems, yet use appropriate discretion in referring situations to other employees.  Basic math skills, mechanical aptitude and computer database knowledge required. Powered by JazzHR