Parts and Repair Sals SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

US Life Cycle Services Parts and Repair

Your role and responsibilities

In this role, you will drive service sales process in collaboration with the US LCS Parts and Repair Director. Generates service sales opportunities and secures profitable sales for DCS, QCS and Drives Spare Parts Solutions for PAEN, PAPI and PAMA customers. Focuses on Installed Base (IB) penetration (IB) and sells the entire Service product portfolio in collaboration with other ABB service units. Builds long-term customer relationships and ensures immediate response to specific customer needs and issues.The work model for the role is: {hybrid}You will be mainly accountable for:•\tPenetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB.•\tFocuses on the entire service portfolio to secure profit for assigned business / product groups.•\tGenerates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.•\tSells entire service product portfolio to expand ABB Spare Parts business.•\tActs as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).•\tTranslates the needs of customer into relevant ABB Service offerings and solutions.•\tEstablishes long-term customer relationships by understanding their requirements and applicable regulations and by demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).•\tDocuments customer feedback and ensures customer satisfaction throughout the sales process.•\tContributes to risk assessments related to price and quality.•\tRegisters required information into the appropriate customer database.•\tReports leads/opportunities, manages, and updates pipeline in CRM.•\tUpdates and monitors sales proposals and tenders and follows-up on proposal statistics.•\tCommunicates contract details in accordance with ABB offering and strategy and manages administrative sales processes.•\tUtilizing the database to grasp the existing installed base, and identifying and developing sales opportunities•\tPreparing and reviewing sales plans and proposing recovery actions when needed•\tDeveloping and executing quarterly Parts and Repair promotions to drive business and maintain customer awareness

Qualifications for the role

\t8 years of experience in sales or business development\tSound knowledge of DCS, QCS and Drives parts in support of Pulp & Paper, Oil, Gas, Chemicals, Life Sciences, Power Generation, Water and Analytics Industries\tKnowledge of SAP, ServIS (installed base), SFDC (CRM), Excel\tThe ability to develop and manage customer relationships\tA collaborative, solution-focused approach, and strong written and spoken communication skills\tA Bachelor’s Degree (or equivalent experience) (i.e. Business, Engineering, Finance, etc.)\tProficient in English \tUS Citizen\tOccupational Health and Safety (OHS)\tTechnical support and services\tProcess improvement and optimisation\tData Management\tPortfolio Management\tGeneral Sales Practices\tMarketing, Sales and Product Management\\Customer Centricity\tKnowledge of internal ABB tools: My Control System MCS-DC (SPDC), Spare Parts Analysis

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.