Who you are: The Partner Technical Support Specialist should have a good understanding of customer service and a solid knowledge of various programming languages and data related technologies, as well as experience on troubleshooting technical issues. What you'll do:

The Partner Technical Support Specialist is responsible for diagnosing and resolving software and hardware related issues within Geotab IoT Solution. This specialized position supports partners directly but can also involve direct customer support. 

How you'll make an impact Support resellers, partners, customers, and internal teams through various communication mediums (i.e., phone, chat and email). Technical expert on device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications. Coordinate with internal departments on the return/exchange process for Geotab devices and accessories. Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries. Provide successful resolution to all customer complaints. Report escalating and severe concerns/issues to management. Preserve the confidentiality and security of customer data and information. Support Geotab global strategic initiatives. Onboarding phase will take place in either Europe or Canada (~8 weeks) Hybrid role with 2-3 office days minimum What you'll bring to the role 2-3 years of experience in customer technical service/support capacity. Strong experience troubleshooting technical issues. Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript). Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides). Working Knowledge in utilizing data warehouses (i.e., Google Big Query). Expert level Excel skills, including creation of pivot tables and reports. Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset. Highly organized and able to manage multiple tasks and projects simultaneously. Excellent verbal and written communication skills, able to translate customer and partner requests into requirements that can help Geotab products to improve Comfort speaking with customers by telephone, email and chat. Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands. Strong interpersonal relationship building skills. Global collaboration across different cultures and time zones is necessary. Excellent analytical skills paired with strong problem-solving abilities. A strong team-player with the ability to engage with all levels of the organization If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.   Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.   What makes our staff passionate about Geotab?

Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Employer pension contributions
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement

*The above are offered to full-time permanent employees only

How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!   We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.