Role: Bilingual Business Development Representative (English & Spanish)Division: EF ToursLocation: Panama City Join us at EF Tours, a division of Education First, in our mission to open the world through education. As a Bilingual Sales Specialist, you’ll be part of a growing team that is dedicated to driving greater engagement with our customers. You will interact with customers every day, inspiring educators to show their students the world by creating international travel programs at their schools. You will expand the impact of our online chat service: nurturing sales leads by building customer excitement and by fostering positive customer sentiment; as well as reaching out directly to using email, telephone and text. This is an ideal role for an individual with strong written and verbal communication skills, looking to excel in a unique and growing hybrid sales model of customer engagement, personalization, and customer acquisition. Responsibilities at a glance:Understanding our sales process through qualifiedUse phone, text and email to contact potential new customersUtilize your knowledge of sales and customer service to effectively support customers through online chatMake 50-100 outbounds calls per dayEngage with middle and high school teachers through our chat and phone to build desire and commitment to launch international travel programsUtilize and refine your sales techniques of controlling and engaging conversations, overcoming objections, and confidently ask for a meeting with a Tour ConsultantEffectively pass conversations to Tour Consultants to close the saleCollaborate regularly with Sales team members in Boston, Denver, and Austin to drive conversion and share best practicesReport on performance to explore opportunities for improvement and innovation Preferred requirements:1+ years of sales experienceExcellent written and verbal English skillsAbility to influence and engage prospective customersCapacity to balance technological and functional skills with clear and concise communication to create a positive customer experienceCreative problem-solving skillsComfort as an independent self-starter with excitement for new challengesExperience tracking and reporting on metrics and KPIs within ExcelOutstanding organizational skillsThe following shifts are available:Monday-Friday, 8am to 5pm with a 1-hour breakMonday-Friday, 10am to 7pm with a 1-hour breakWhy You'll Love Working HereHybrid Model - Up to two days (Mon & Fri) working from home per week*Health and life insurance to all our staff*    Network and growth opportunities    Parking facilities    Seasonal and monthly office events including Holiday parties, Summer Party and happy hoursAll our Global BenefitsEF Product DiscountsSTEP Program – Get an experiential travel opportunity to know more about our product from the travelers' perspective.Yearly tuition reimbursement up to 1500 USD