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Job Overview:

We are seeking an exceptional Facilities Management leader to oversee our extensive Integrated Facilities Management (IFM) operations across India, encompassing 400-500 retail branches and around 10 major offices. The ideal candidate will combine strategic vision with hands-on expertise to manage this diverse portfolio, leveraging cutting-edge technologies, data analytics, and sustainable practices to drive operational excellence and enhance user experiences across all facilities.

Key Responsibilities:

Strategic Leadership:

Develop and implement comprehensive IFM strategies aligned with organizational objectives for a geographically dispersed portfolioManage a diverse range of facilities, from retail branches to large office campuses across IndiaLead and mentor a large, geographically distributed team of facilities management and technical professionalsSingle point of accountability to client as Key Account Management contact pointOversee profit & loss of account performance, financial management, staff planning and talent management, vendor strategies and overall responsible for performance to client.Represent India to deliver to regional initiatives and program.

Operational Excellence:

Oversee team’s day-to-day facilities operations for portfolio, including maintenance, security, cleaning, and other support servicesImplement standardized best practices in IFM across all locations to ensure consistent, high-quality service deliveryDevelop and monitor key performance indicators (KPIs) to measure operational efficiency across the diverse portfolio

Technology and Innovation:

Spearhead the integration of generative AI and advanced technologies to manage a large, distributed facilities network efficientlyImplement smart building solutions across major offices and adapt technologies for smaller retail branches to optimize energy usage, space utilization, and maintenance schedulesLeverage data analytics to drive informed decision-making and predictive maintenance across the entire portfolio

Sustainability Initiatives:

Develop and implement scalable sustainability strategies to reduce the environmental impact across all facilitiesEnsure compliance with local and international environmental regulations for diverse facility types

User Experience Enhancement:

Collaborate with relevant departments to create consistent, high-quality workplace environments that foster productivity, wellbeing, and satisfaction across all facility typesImplement and manage systems for gathering and acting on user feedback regarding facilities, tailored for both office and retail environmentsEnsure that workplace design and amenities align with evolving needs and expectations of diverse user groups

Data-Driven Management:

Establish robust data collection and analysis processes across all IFM operations, integrating data from various facility typesUtilize data insights to optimize space utilization, energy consumption, and resource allocation across the portfolioDevelop comprehensive data-driven reporting mechanisms for senior management, providing insights on the entire facilities network

Vendor Management:

Manage relationships with multiple service providers and contractors across IndiaNegotiate and oversee service level agreements (SLAs) to ensure high-quality service delivery across all locationsImplement performance-based contracts that incentivize innovation and efficiency, tailored to different facility types

Budget and Financial Management:

Develop and manage the IFM budget for the entire portfolio, balancing the needs of diverse facility typesIdentify and implement cost-saving measures without compromising service quality across the networkProvide regular financial reports and analysis to senior management, including performance metrics for different facility categories

Compliance

Ensure compliance to law and regulations in account deliveryEnsure compliance with client’s minimum audit standardsEnsure compliance with JLL audit and compliance program

Qualifications:

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related fieldMinimum 10-15 years of experience in facilities management, with at least 3-5 years in a senior leadership role managing diverse, geographically dispersed portfoliosProven experience in managing retail and office facilities, with a strong understanding of the unique challenges and opportunities in each environmentStrong understanding of emerging technologies in IFM, including AI, IoT, and data analytics, and their application across various facility typesDemonstrated success in implementing sustainable practices in large-scale, diverse facilities networksExperience with smart building technologies and their integration into IFM operations for both large offices and smaller retail branchesExcellent leadership, communication, and problem-solving skills, with the ability to manage teams across multiple locationsStrong knowledge of Indian real estate markets, local regulations, and cultural nuances affecting facilities management

The ideal candidate will be a visionary leader capable of managing a complex, geographically dispersed portfolio of facilities. They will balance traditional IFM responsibilities with innovative approaches to create future-ready, sustainable, and user-centric environments across diverse facility types. The candidate should be adept at data-driven decision-making and have a passion for leveraging technology to enhance facilities management practices on a large scale.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

40

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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