Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
As a P-Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs. In partnership with the P-Experience Store Manager, the P-Experience Associate Manager will support P-Sr Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations. The P-Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, P-Experience Associate Managers will support and lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer's lifetime. P-Experience Associate Managers must have demonstrated ability to provide exceptional customer experience, embrace and adopt new tools and processes, drive sales outcomes, lead and inspire teams, while creating quality results.
Job Responsibilities:
Sells appropriate products, features, and services based on customer needs.Resolves customer pain points in one interaction utilizing in-store systems and digital tools.Coach in all directions and provide actionable feedback that improves performance.Takes ownership of store performance.Lead by example in training completion and staying up to date on product and service knowledge.Resolves customer pain points in one interaction utilizing in-store systems and digital tools.Coach in all directions and provide actionable feedback that improves performance.Takes ownership of store performance.Lead by example in training completion and staying up to date on product and service knowledge.Education:High School Diploma/GED (Required)
Work Experience:Retail: 12+ mos. Neighborhood Retail Associate Manager (Required)
Care: 12+ mos. Associate Coach (Required)
Knowledge, Skills and Abilities:Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)Detailed Organization
Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)Consistently performs above company average in sales metrics. (Preferred)
Proven track record of leadership in coaching to performance and ensuring behaviors are modeled around actions that yield successful sales and service outcomes aligned to key metrics. (Preferred)
Ability to analyze sales data and trends to identify opportunities for improvement. (Preferred)Ability to multi-task and quickly move from store operations to coaching to customer support. (Preferred)Demonstrated effective operational and procedural compliance. (Preferred)
Pass certification and annual re-certification process. (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.