Senior Engineering Manager, Application Support for Ford Pro Insure will maintain an entrepreneurial mindset while working with the FPI Engineering team in North America (NA) to understand the problem space, ideate and validate solutions, help augment the application management needs and deliver against the FPI roadmap. Senior Engineering Manager, Application Support for Ford Pro Insure will: + P&C Insurance industry experience + Provide technical leadership to solve problems and remove blockers for the teams. + Lead the Application Management, support and quality functions for customer facing digital products and platform services in production. + Collaborate with development and business technology leaders to restore service during outages, identify mitigation strategies and plan critical maintenance with the goals to maximize uptime and productivity for Commercial customers + Work closely with other stakeholders & teams across Ford Credit. This position reports to Director of NA Engineering Key Ford Credit Organization Facts + Over 1,000 global team members + Spread across 8 locations: USA, Argentina, Brazil, United Kingdom, Spain, Germany, India, and China The people of Ford Motor Credit Company have a 60-year commitment to helping put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over 100 countries around the world. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further. + P&C Insurance industry (knowledge & development- support). + Work closely with NA engineering team to execute against the FPI roadmap and maintain an actionable backlog of user stories/tickets for the Application Management team. + Help the team and partners understand our iterative development approach and our focus on incrementally delivering value through careful and deliberate prioritization. + Balance capacity with prioritized backlog items. Ensure that team determines the application update goals and has the confidence to realize them based on historical trends. + Facilitate team review of proposed product or service updates/Fixes against relevant policies, standards, and principles. + Ensure any escalations the come in are handled, coordinated and communicated with all impacted parties. + Monitor and act on System of Delivery metrics to improve team and product/service performance. + Co-ordinate with stakeholders to identify trends, help surface risks early in the process to ensure they are handled appropriately. + Manage and facilitate the plan for L1-L3 support, collaborate on deployments and call rotations to ensure best possible outcomes for application deployments, upgrades and new installations. + Work with cross-domain teams to identify and orchestrate dependency resolution, align on production release windows, guidelines and compliance policies. + Facilitate retrospectives to ensure teams understand what is working well for them, what should be continued and improved. Ensures teams take ownership of the action items and implements them. + Depending on size and complexity of project and/or account, may also be assigned to perform other duties of the project. Functional & Technical Skills + Awareness of front end and backend software technologies + Understanding of cloud and digital platforms + Experience with Lean and SAFe Agile methodologies + Ability to quickly learn, apply new technologies. + Strong communication, collaborative, and and the ability to teach others + Proven ability to work closely with senior leadership + Excellent communication skills with the ability to adapt your communication style to the audience + Ability to work collaboratively and navigate complex decision making in a rapidly changing environment **Required Work Experience:** + P&C Insurance industry experience required: supporting Insurance packaged solution application with third parties, policy lifecycle, endorsements, insurance coverage, Claims, Policies, Endorsement forms + Bachelor’s degree in Computer Science or a closely related field of study + 8+ years of experience with progressive responsibilities in Production Application Support/Enhancements, Release Management and Quality functions in Insurance industry. + 2+ year of experience with lightweight product development methods such as user story mapping or rapid prototyping and knowledge of with Agile software methodologies applied Insurance industry. + 2+ years of software development, project management, business management is highly desirable. + 2+ years of leading application support team is highly desirable. + Ability to collaborate well with software engineers, designers, and business partners regarding Insurance industry. + Previous success with ongoing support of large-scale production applications. + Curious about new technologies and exhibits a strong desire to learn. + Understanding of Release Management, Source Code repository management, CI/CD practices and tools (GitHub, Maven, Jenkins etc.) + Understanding of development technologies like Java, React, HTML/CSS, JSON, SQL Server, Python and JavaScript + Knowledge of DevSecOps practices, deployment pipelines, APIs and microservices + Knowledge & Experience building scalable, resilient, and fault tolerant applications in public/private cloud infrastructures + Understanding of test automation leveraging testing tools such as Cypress, Newman Postman, Selenium, etc + Understanding of Reliability metrics, SRE practices and use of tools like Noble9 + Understanding of creating enterprise scale monitoring and operational architecture using tools like Splunk, Dynatrace, Cloud Watch. + Understanding of Cloud Architecture, Cloud Security; Cloud platforms, Automation (Ideally GCP) + Past experience managing packaged solution applications with third parties like Origami/DuckCreek/Guideware preferred. + Open to travel Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability. **Requisition ID** : 36959