We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 Oxbow Bar & Grill Host/Cashier will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with Oxbow Bar & Grill standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Position: Oxbow Bar & Grill – Host/Cashier

Location: Fort Myers, FL

Reports to:  Oxbow Bar & Grill General Manager, Assistant General Manager, Supervisor

Status: Non-Exempt

Job Summary:

Oxbow Bar & Grill Host/Cashier will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with Oxbow Bar & Grill standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, and following all proper steps of serviceAbility to create a service experience for the guest that represents the Oxbow Bar & Grill brandMonitors guests’ needs and the workflow of the restaurant and seats guests accordinglyMaintain and manage Oxbow Bar & Grill reservations in restaurant’s reservation systemHandles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, room charges and gift cards.Ability to converse with guests in a friendly, hospitable and informative manner Use a rotation method to ensure seating is fairReport to work on time and in proper uniform/approved attireWork as a team with all Oxbow Bar & Grill team membersCheck greeter station assigned for cleanliness of area     Ensure the front of the restaurant is clean, orderly and all objects are dust freeCheck all tables to ensure they are set up properly and ready to be seated with guestsCommunicate with servers when seating tables alerting them that they have a table satAssist servers when necessary and clears, sanitizes, and sets tables as neededHave knowledge of the Luminary Hotel and Caloosa SoundAbility to communicate to managers the flow of dining roomNever solicit tipsAttend monthly department meetings and daily stand upsAbility to proficiently use POS (point of sale) system Oracle MICROS POSAssist managers with daily duties such as scheduling of stationsFollow all procedures addressed in the training manualPerform other duties as management requests to service guests 

Qualification Standards

Education & Experience

High School diploma or higherPrevious hospitality experience preferred, at least one-year host position preferredPrevious cashier/cash handling experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPads Ability to assist with menu revisions when needed

Physical Demands

Ability to sit or stand for extended periods of timeAbility to communicate clearlyAbility to lift 20 lbs. or moreCorrected vision to normal rangeLong hours sometimes required

Mental Demands

Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesManage differing personalities within the office, the hotel and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

Benefits

Full-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Part-time Associate BenefitsAll above-listed benefits except for Medical Insurance and Holiday PayMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.