Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue—a premier lifestyle destination with exclusive shopping, dining, and luxury living—this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views. At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you’re looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you’ll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue. At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home. For Full-Time Associates, we offer: Medical, Dental, Vision, Disability, & Life Insurance 401(k) Plan Paid Time Off: 2.15 hours for every 40 hours worked (14 days) 7 Paid Holidays and 2 Personal Days For Part-Time Associates, we offer: 401(k) Plan Sick Time: Accrue 1 hour for every 30 hours worked Join us and experience a workplace that values your success, health, and happiness—every step of the way. Overview Overnight Concierge – Avenue Bellevue Residences Location: Avenue Bellevue, a premier mixed-use development featuring luxury residences, retail, and the world-class InterContinental Hotel Seattle Bellevue. Shift: 11:00 PM – 7:00 AM, Fridays and Saturdays, with occasional Sundays Positions Available: Part-time (2–3 shifts per week)Compensation: $25.00/hour (includes a $1 overnight shift differential) About Us Avenue Bellevue is a newly developed luxury destination featuring 365 high-end serviced condominiums, a state-of-the-art convention center, world-class dining, a 1,000-space parking garage, and 100,000 square feet of premium retail. Our Homeowners Association (HOA) is dedicated to providing an exceptional living experience for our residents, and we are looking for a professional and personable Overnight Concierge to join our team. As the Overnight Concierge, you’ll be the welcoming face and trusted resource for our residents. You’ll ensure they feel at home by providing outstanding service and assisting with a variety of needs. Every night will bring new experiences, but your main responsibilities will include: Warm Welcome & Resident Support: Greet residents with a friendly, professional demeanor. Assist with inquiries about local attractions, transportation, dining, and services. Seamless Communication: Answer phone calls, relay messages, and provide timely, accurate information. Resident Services & Assistance: Arrange and confirm recreational, business, and dining activities. Assist with service requests, such as medical referrals, childcare, and florists. Package & Delivery Coordination: Assist residents with food and beverage deliveries and ensure secure handling of packages. Complaint Resolution: Address concerns with professionalism, conducting thorough research to find the best solutions. Stay calm and composed, even during high-pressure situations. Safety & Security: Work closely with Security to monitor the lobby, maintain a vigilant presence, and ensure a safe environment. Maintain Standards: Follow HOA and Pyramid Hotel Group guidelines for professional conduct, grooming, and attendance. Qualifications What we need from you: We’re seeking a dedicated team player with a passion for hospitality and exceptional service. The ideal candidate will have: Experience: Previous experience as a concierge or front desk associate is required. Education: High school diploma or equivalent. Communication Skills: Strong verbal and written communication skills in English (additional languages are a plus!). Professionalism: A neat, polished appearance and a friendly, proactive attitude. Problem-Solving Skills: Ability to handle high-pressure situations with patience, tact, and diplomacy. Certifications: CPR and/or First Aid training is preferred but not required. Flexibility: Willingness to work varying schedules to meet business needs. Why work for Pyramid? Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. To care for you and your family, we also offer a comprehensive benefits program. Your financial well-being: Competitive Salary Competitive Matching 401K Basic Life and Accidental Dismemberment Insurance Basic Long-Term Disability Insurance Life Insurance buy-ups Your/your family’s health care: Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date Express Scripts Online Pharmacy Health Savings Account Healthcare Flexible Saving Account Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity Supplemental Short-Term Disability Insurance Employee Assistance Program Pet Insurance through Figo Your time off: Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks) Paid Time Off Paid Holidays Your day-to-day: Commuter benefits Delicious free shift meal at our employee cafeteria Stellar back-of-house facilities Dry cleaning for uniforms and work attire Support, training, and mentorship from management Employee Recognition Programs Career growth opportunities Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. Compensation Range The compensation for this position is $25.00/Hr. - $25.00/Hr. based on qualifications and experience.