The Hilton Orlando, a vibrant resort hotel in the heart of Orlando’s International Drive (and connected to the South side of the Orlando Orange County Convention Center by a covered walkway) is seeking a part-time Overnight Guest Service Agent to join their front office team!
\n\nThis 1400+ room property offers six dining outlets and seamlessly blends extensive leisure offerings with world class business amenities. The ideal candidate for this role would be outgoing, have the ability to multitask in a high-volume environment and passion for hospitality!
\nShift Pattern: Part Time - candidates should be available to work flexibly between the hours of 10 pm and 7 am, any day of the week/weekend/holidays as needed
\nPay Rate: $19.18 per hour + $1 differential for overnight, potential for additional income through upselling
\nWhat are the benefits of working for Hilton?*
\nHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
\n\nGo Hilton travel program: 100 nights of discounted travel\nAccess to your pay when you need it through DailyPay\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!\nMaternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nFlexible shifts and days off\nComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare\nMental health resources including free counseling through our Employee Assistance Program\nBest-in-Class Paid Time Off (PTO)\n401K plan and company match to help save for your retirement\n\n*Available benefits may vary depending upon property-specific terms and conditions of employment
\n\nWhat will I be doing?
\nAs an Overnight Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
\n\n\nWelcome, check-in, and orient arriving guests to the hotel
\n\n\nChecking out guests and processing payments on-account
\n\n\nRespond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner
\n\n\nProvide driving and/or walking directions to guests to local destinations
\n\n\nEnsure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
\n\n\nAssist fellow team members and other departments wherever necessary to maintain positive working relationships
\n\n\nProvide or obtain accurate information
\n\nWhat are we looking for?
\n\nSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
\n\n\n\t\n\tHospitality - We're passionate about delivering exceptional guest experiences.
\n\t\n\t\n\tIntegrity - We do the right thing, all the time.
\n\t\n\t\n\tLeadership - We're leaders in our industry and in our communities.
\n\t\n\t\n\tTeamwork - We're team players in everything we do.
\n\t\n\t\n\tOwnership - We're the owners of our actions and decisions.
\n\t\n\t\n\tNow - We operate with a sense of urgency and discipline
\n\t\n\n\nIn addition, we look for the demonstration of the following key attributes:
\n\n\n\t\n\tQuality
\n\t\n\t\n\tProductivity
\n\t\n\t\n\tDependability
\n\t\n\t\n\tCustomer Focus
\n\t\n\t\n\tAdaptability
\n\t\n\n\n\n\n
What will it be like to work for Hilton?
\n\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!