ESSENTIAL FUNCTIONS:

· Develop and maintain administrative and clinical operations that provide quality care and outcomes for the patients.

· Contribute to the planning and implementation of program goals, objectives, personnel, resources and equipment. Implement the approved program plan objectives, timetables, expected outcome and measures for assigned areas of responsibility.

· Oversee the program's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing counselors, clinical staff or other facility / clinic staff involved in the delivery of services through the program. Provides management and oversight for the facility program.

· Develop and implement procedures to ensure efficient operations of the program; continually identify opportunities to improve program's efficiency; coordinate care delivery, work flow; oversee scheduling, registration, discharge and billing processes for the person(s) receiving services according to facility / clinic procedure.

· Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.

· Responsible for an assigned caseload if applicable to the program.

· Monitor staff schedules to ensure that appropriate staffing levels are available to facilitate care in a timely manner.

· Develop and implement treatment plans, develop and maintain and audit charts and records for person(s) receiving services.

· Serve as liaison and provides consultation with other staff on related issues, regulations, and standards pertaining to area of clinical specialty.

· Assist in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflow are consistent with organizational objectives, treatment protocol, regulations, and standards of care; ensures that operations conform to established environmental, safety, and infection control requirements.

· Provide outreach services in area of clinical specialty, as needed.

· Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

· Perform other functions and tasks as assigned.