Job Description:

Job Summary:

This role will serve as a liaison between the OP team and the Scheduling teams.  In addition, this role will assist with care coordination for OP provider caseloads.

Essential Job Functions:

Serve as a scheduling liaison to the scheduling team by helping to scrub OP schedules, work with administrative supervisors, and/or work directly with providers to ensure schedules are maximized.

Collaborate with the scheduling department when OP has provider terminations/resignations and require caseload transfers to assist with ensuring clients do not experience a disruption in care.

Collaborate with Centralized Scheduling schedule scrubbers to assist with the identification of incorrect pairings and necessary transfers. 

Assist Administrative Supervisors and OP providers by monitoring caseload sizes, waitlists, cancellation lists, etc.

Serve as a liaison between the OP department and the HIM team to assist with transfers/discharges and caseload management.

Serve as a liaison between the OP, HIM, Support Services, ROI, QI and Medicaid Personnel with goal of adhering to regulatory compliance expectations in the management of client charts.

Collaborate with HIM, Compliance, and QI in assisting with ensuring OP providers’ documentation is compliant and meets best practice standards. 

Abide by the system’s privacy and security policies when interacting with clients and co-workers at all times.

Perform other duties as may be assigned by supervisor.

Functions in accordance with the system’s policies and procedures.

Participates in all required meetings. 

Regularly participates in evaluation of self and assigned staff according to the system’s Policies and Procedures.

Performs other special functions as may, from time to time, be outlined and attached hereto.

Knowledge, Skills, and Abilities:

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively before groups of residents, employees of the organization, family members and other contacts in the community.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply logic and understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Shall be able to establish effective relationships via telephone and personal contacts.  Shall be able to follow direction and accept supervision. Shall be proficient in PC skills.

Experience and Education Qualifications:

Must possess at least a Bachelor’s Degree, preferably in Psychology. 

License is not required/necessary but experience and knowledge related to clinical services is desired.  

Supervisory Requirements: 

None.

Employment Requirements:

Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.Completion of New Hire Orientation at the beginning of employment.All training requirements including Relias at the beginning of employment and annually thereafter.Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Adult & Child Health is a Smoke and Tobacco Free Workplace.