With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
\n\nIf you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
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The Outlet Team Leader is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.
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What will I be doing?
\n\nAs the Outlet Team Leader, you will be responsible for performing the following tasks to the highest standards:
\n\n• Confidently know the food and beverage menu contents and explain them in detail to guests.
\n\n• Understand dietary requirements and offer appropriate suggestions.
\n\n• Correctly label buffet dishes.
\n\n• Keep buffet areas clean at all times.
\n\n• Make suggestions on the menu that might suit guests of different nationalities.
\n\n• Familiarize with menu items of all other outlets to recommend guests to other outlets.
\n\n• Undertake steps to ensure that the cashiers’ desk is ready and set for service.
\n\n• Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
\n\n• Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
\n\n• Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
\n\n• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
\n\n• Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
\n\n• Greet all guests who walk past your outlet and offer them menus to view when appropriate.
\n\n• Offer the newspapers to all breakfast guests and any single diners.
\n\n• Ensure that all service procedures are carried out to the standards required.
\n\n• Accommodate any guest request or offer appropriate alternatives.
\n\n• Take personal responsibility for the service experience of all guests in your designated area.
\n\n• Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager.
\n\n• When passing by guest tables, check if they require service.
\n\n• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
\n\n• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
\n\n• Positively end the guests experience by checking on their satisfaction.
\n\n• Assist with guests’ coats and bags as they leave, thanking all guests and wishing them a pleasant day.
\n\n• Ensure that safe and healthy working practices are observed throughout the service.
\n\n• Report any accidents / incidents to the Supervisor / Manager.
\n\n• Ensure that the Food & Beverage mission is established and instilled in you and all team members.
\n\n• Train new team members and trainees.
\n\n• Carry out any other reasonable duties and responsibilities as assigned.
\n\n• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
岗位职责/职位描述\n1.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
\n熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
\n2.Understand dietary requirements and offer appropriate suggestions.
\n了解健康食品的要求，并可以给出适当的建议。
\n3.By completing TBS checklist in product knowledge.
\n能够达到TBS 产品知识的要求。
\n4.Be able to make suggestions on the menu that might suit guests of different nationalities.
\n可以根据客人不同的国籍推荐菜单上的食品。
\n5.By knowing menu items of all other outlets to recommend guests to other outlets.
\n了解其他餐厅的菜肴，以便向客人推荐。
\n6.Confidently knowing opening hours of all restaurants & Hotel outlets.
\n熟悉所有餐厅及酒店其他部门的营业时间。
\n7.Being able to recommend other restaurants & city attractions to Hotel guests.
\n可以向客人推荐其他具有吸引力的餐厅或场所。
\n8.To actively check staff product knowledge on each shift.
\n在工作中随时检查员工的产品知识。
\n9.Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone.
\n检查餐厅，保证员工正确摆台，并致电确认预定。
\n10.By ensuring all staff are briefed for the details of the shift ahead.
\n确认所有的员工都提前了解自己工作的班次以及今天班次的预定情况和活动。
\n11.By completing TBS checklist on preparing the restaurant for service.
\n在餐厅备餐的过程中严格遵守技能标准。
\n12.To be actively involved in the duties of a food and beverage attendant and cashier while on duty, as well as supervising the service of all guests in the restaurant.
\n积极参与到日常的餐饮服务，并有效督导对客服务。
\n13.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Manager.
\n以积极的态度对待及解决客人投诉，并及时将客人反馈反映给经理。
\n14. Be aware of the restaurant & overall F&B targets for food, beverage, payroll & general expense costs.
\n了解整个餐饮部的食品，饮料，工资成本及其他杂项目成本的预算。
\n15.Ensuring the shift is reviewed and hand-overs and briefings are carried out.
\n确保每个班次的回顾，交接班及例会的召开。
\n16.Does any special assignment as assigned by the ADD Manager.
\n完成任何其他全日制西餐厅经理指派的工作。
\nWhat are we looking for?
\nAn Outlet Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n• 2-4 years managerial position in a4 / 5-star category hotel.
\n• Good English skills, both verbal and written to meet business needs.
\n• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
\n• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
\n• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
\n• Strong leadership and training skills.
\n• Outgoing personality and willing to work for long hours.
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What will it be like to work for Hilton?
\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!