Job Title: Outbound Sales Agent
Location: Arlington Business Centre, Leeds
Working Model: Hybrid, working from the office 2 days a week and 3 days from home
Salary: £23,800 plus monthly bonus scheme
Hours: Between 9am – 6pm Monday to Friday
Start date: January 2025

This is an exciting opportunity to be part of the Business Services Centre – BSC Team based in Leeds. Our BSC Team support Samsung customers with general enquiries, admin, technical troubleshooting & Sales across the Samsung products and service portfolio; we’re passionate about delivering the premium level of customer experience you’d associate with a leading global brand like Samsung.

Job title:

Outbound Sales Agent

Job Description:

In the Outbound Sales Advisor role, your primary responsibility will be to engage with both new and existing Samsung customers, assisting them with product selection and providing tailored business solutions that meet their specific needs. You will actively listen to customers, understand their requirements, and recommend the most suitable products to support their business objectives. This role requires building strong relationships, closing sales, and consistently achieving or exceeding sales targets. 

A strong commitment to delivering exceptional customer service and a passion for selling high-quality products to business clients are essential. You will be motivated by continuous personal and professional development, embracing change and adapting to evolving job responsibilities and business demands. Additionally, you will play an active role in supporting the growth and development of the team, helping to shape its success and contribute to its ongoing strength. 

What you’ll be doing:

Outbound Sales: Make outbound calls to potential customers, including businesses and individuals, to introduce our products, promotions, and services. Product Knowledge: Gain a deep understanding of our electronics products and services, including features, benefits, and pricing, in order to effectively communicate and persuade customers. Customer Needs Analysis: Identify customer needs through conversation and actively recommend solutions based on their requirements and preferences. Relationship Building: Build and maintain strong relationships with new and existing customers through excellent communication and follow-ups. Sales Targets: Achieve and exceed individual sales targets and KPIs (key performance indicators) on a consistent basis. CRM Management: Accurately log all customer interactions, track sales progress, and update CRM system to ensure customer details are up to date. Customer Feedback: Gather and report customer feedback, market trends, and competitor information to improve product offerings and sales strategies. Collaboration: Work closely with the wider B2B Sales Team to enhance customer engagement and overall sales results. 

What we are looking for:

Exceptional verbal and written communication skills with the ability to build rapport quickly and effectively.Ability to work in a fast-paced environment and meet/exceed sales targets.A passion for electronics, with the ability to quickly learn new products and technologies.A customer-first mindset with a focus on delivering high-quality service and solutions.To have an eye for detail, giving feedback on how we can task better, more efficient or to a higher standardTo be confident with change.To have a keen interest in development.Great time management and prioritisation skills.To have a great outbound call toneTo be able to build relationships in a short time frame in telephony setting

What’s in it for you?

Monthly sales-based commission schemeFree onsite parkingA chance to work in a buzzing sales environment23 days’ holiday (rising to 27) with the opportunity to buy extra leaveCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty moreVoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologyThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Looking to discover more?

Choose ‘Apply now’ to fill out our short application and attach your CV.Once your application has been reviewed, if suitable, you will be invited to an interview at our Leeds site

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Leeds

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent