Reporting to: Team Manager

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Location: Windhoek, Namibia

Key Performance areas

COLLECTIONS MANAGEMENT

Ensure that allocated collection target/s are achievedEnsure that allocated productivity target/s are achievedUse effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)Follow-up daily on progress of the PTP's and the respective statuses to optimise collectionsEnsure full understanding of product/s working on

QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections processAdhere to / utilize the collections call script/sEnsure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections systemDeals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performanceCriminal clearStrong communication skillsComputer literateUnderstanding / working knowledge of a collections system is advantageous

Skills

Target drivenHigh level of integrityStrong work ethicSelf-motivatedAble to work under pressureReliableTime managementAble to work in a team