Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

This  role is to support the proactive and reactive retention of customers wanting to cancel their service contracts by doing the following:

Calling customers to find out if they were happy with a service, they received at retailorsEscalate to retailors or CRC if the customer complains about the service or mechanical faultsVerify and update customers detailsUpdate leisure interest of customersOutbound experience Automotive industry experience preferred1 to 2 experience

Qualifications

Grade 12

Additional InformationComputer literacy in order to operate customer related information systemsKnowledge on the automotive industry