Company Description

& Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, beauty and ready-to-wear to create their personal style, or story.

Our creative ateliers in Paris and Stockholm design diversified fashion collections with great attention to detail and quality. For us there’s no right or wrong when it comes to style, just possibilities and the joy of self-expression.

We currently have 71 stores and offer online selling on 72 markets through Stories.com and external partners. And we are growing!

Job Description

Customer Service

Greet and engage all customers in conversationUtilize an organic customer service approach to create an easy and inspiring shopping experience for every customerProvide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits etc.Communicates with customers courteously and promptly in-person and via phonePromote loss prevention and safety through customer service and established & Other Stories policies and procedures in partnership with store leadership teamLeads by example and coaches staff in the moment to & Other Stories customer service standards

 

Operations

Ability to complete and lead the full garment processing cycle from unloading delivery to steaming per & Other Stories guidelines and best practices to maximize selling opportunitiesHandles customer transactions and questions at the register and packages purchases according to & Other Stories standards in a courteous and friendly mannerConsistently oversees replenishment of all departments throughout the day to ensure full inventory on the shop floorUpkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandiseMaintains & Other Stories shop floor standards by ensuring product care is met throughout the dayExecutes reductions, transfers and campaign set ups according to & Other Stories guidelinesAdheres to & Other Stories values, policies and procedures as outlined in company handbook

 

Leadership

Assists the leadership team in the day-to-day supervision of staff by directing and overseeing work flow within the store and ensures that all employee issues are immediately brought to the attention of leadership teamPerforms all administrative routines, including the opening and closing of the store, follows all company practices and procedures and works with timekeeping and scheduling systemAssigned overall store responsibility in absence of Store Manager or Department ManagerActively uses sales information and commerciality standards to make business decisions to obtain highest level of profitability for the storeWorks as a team player with willingness and ability to readily respond to changing circumstances and expectationsAssists in training new team members with high level of customer service and operational focus by following up on clear goals and providing timely feedbackBeing straight forward and open minded including when receiving and sharing feedbackAbility to suspend employee based on discretion and approval from Store Manager, Area Sales Manager or Area HR if only manager on dutyActs as a management witness, on behalf of & Other Stories, in employee discussions as neededFinancial Accountability: None

Qualifications

Minimum Candidate Qualifications:

High School Degree or equivalent; Associates Degree preferred1-2 years of retail customer service experiencePrior supervisory experience is a plusOpen availability based on business needAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distanceAbility to climb a ladder and use a step stool

 

Competencies:

Exceptional customer service and interpersonal skillsAbility to provide feedback in a constructive and professional wayAbility to be proactive to drive salesAbility to prioritize task execution based on business needStrong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledgeAbility to multi-task in a fast-paced environmentBasic computer skills such as data entry are neededAbility and willingness to run a cash registerAbility to provide constructive, straightforward feedback and coach staff

 

Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)

 

EEOC Classification: SLS

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position has an hourly rate of $21.72-24.43