A Oscar's Cafe & Terrace Captain with Conrad Hotels and Resorts is required to exercise their skills to ensure that all guests receive an excellent Guest and Member experience and is responsible for the proper functioning of the assigned section while working to achieve departmental targets.

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What will I be doing?

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A Oscar's Cafe & Terrace Captain would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nAble to work in all areas of the respective outlet / restaurant of Food and Beverage\nWelcome guests in a polite and friendly manner\nTake and deliver customer orders, consistently demonstrating high levels of customer service\nAssist to prepare set ups for tables and/or rooms\nCheck all team members task and utility to ensure smooth coordination between kitchen, bar and service\nFollow correct reporting procedures if faced with issues or challenges\nManage guest queries in a timely and efficient manner\nTo perform any assigned administrative task such as requisitions, operating equipment control and monitory inventory\nEnsure Food and Beverage orders are of a consistently good standard and delivered in a timely manner\nUp-sell with latest departmental incentives\nEnsure compliance of brand standards\nStrive to achieve departmental targets\nEnsure cleanliness of work areas\nComply with hotel security, fire regulations and all health and safety legislation\nComply with local licensing laws\nBe environmentally aware\nAssist other departments wherever necessary and maintain good working relationships           \nTo perform any other duties as assigned\n

What are we looking for?

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A Oscar's Cafe & Terrace Captain serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

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\n\n Positive attitude\nGood communication skills\nAble to work on rotation & Midnight Shift\nCommitment to delivering high levels of customer service\nFlexibility to respond to a range of different work situation\nAbility to work on your own or in teams\nPrevious Food & Beverage and/or industry experience\nExperience with cash handling\nKnowledge of Food Hygiene Regulations\n\n

 

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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