Are you interested in joining dynamic consulting team? The Organizational Change Management group is a global team of internal consultants that execute key business transformations and advance Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve the way change is executed through a disciplined approach, improve the customer experience, increase employee engagement, mitigate resistance, accelerate adoption, and cultivate a culture of continuous improvement.

As a Process Improvement Associate I within our Organizational Change Management group, you will support strategic change initiatives through current state assessments, quantitative analyses, deep sponsor engagement, and designing structured change management solutions. You will serve as a trusted thought partner to senior stakeholders, delivering recommendations, robust implementation plans, and execution support to accelerate adoption and sustain business outcomes. To embed a richer change competency across lines of business, you will support and facilitate professional instructor-led classes in addition to curating new, innovative change management content.

Job responsibilities:

Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions Solve complex business problems Perform competitor analysis sand industry research Work with Process Improvement Managers to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives Ensure quality and timeliness of deliverables Influence, design, and develop tactical process improvement plans Support and facilitate professional instructor-led programs and develop new educational, technical training content 

 Required Qualifications, Capabilities and Skills:

Bachelor’s degree from an accredited institution Exceptional organizational skills and time management Strong written and communication skills Demonstrated interest in change management, or process improvement efforts  Working collaboratively with team members across all lines of business Self-starter and avid-learner who is genuinely curious and committed to developing new skills Own administrative duties to support broad initiatives and learning programs

Preferred Qualifications, Capabilities and Skills:

2 plus years work experience, including organizational change management experience 2 plus years strategic change management, communications, dynamic classroom and virtual instruction  Prosci change practitioner certification or equivalent Awareness of Lean Six Sigma, Agile methodologies, Organization Design, or Strategic engagements  Exposure to Tableau, Alteryx, or similar systems Project Management experience

This role does not offer visa sponsorship

Hybrid Monday thru Friday 8:00am to 5:00pm

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.