Order Support Specialist Location: Fort Wayne, IN Level: Hourly (Pay Class 3) Division / Department: Sales and Business Development / Order Support Reporting to position: Order Support Supervisor Travel: None About the Role: The Order Support Specialist will be responsible for order placement, shipment tracking, and responding to a variety of inquiries related to order support. This individual must possess excellent communication skills, attention to detail with a focus on accuracy, and a positive, service-oriented attitude. If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Data Entry, Call Center, Order Clerk Responsibilities include: + Participate in phone support rotation receiving member and vendor calls + Answer hardware store calls regarding merchandise orders and shipments + Respond appropriately with a positive demeanor to member objections and questions + Provide information and instruction to members to assist with proper resolution to inquiries + Assist the Order Support team when call volumes are high + Research questions regarding various orders to resolve issues and questions + Submit transfer orders between warehouses + Escalate calls to various second-tier support as needed + Monitor assigned reports for errors + Log calls for knowledge base and historical research + Develop and maintain productive working relationships with team members Education and Experience: + Customer service and/or call center experience preferred + Experience with personal computers and desktop software tools + Ability to accurately interpret information as well as demonstrate problem-solving and analytical thinking skills + Experience with Google Docs and Sheets + Experience with Internet communications + Experience with training/mentoring/coaching/helping others understand a process (customer service) + Ability to communicate clearly + Problem-solving experience Benefits available to you: + Full insurance benefits package including Medical, Dental, & Vision + Paid time off to foster work/life balance + Profit sharing + Bonus Pay opportunities + Retirement funding opportunities + Education reimbursement + Health club reimbursement + Career advancement opportunities About Do it Best: We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams. Culture: Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams