The Contract Conversion & Integration (CCI) team is responsible for operationalizing customer and partner contracts within our ProServe CRM applications. They manage the project, budget, and assignment setup processes, and provide onboarding support to partner subcontractors working on customer engagements.

As process and system experts, the CCI team collaborates with a wide range of stakeholders. They assist with engagement setup, generate ad hoc reports, review contracts, and identify opportunities for automation enhancements.

The CCI team plays a pivotal role in ensuring a smooth transition from contract to implementation, leveraging their deep expertise to drive efficiency and support successful customer outcomes.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
Project, Budget, and Assignment Setup:
- Own the setup for projects, budgets, and resource assignments on customer engagements across North America, Latin America, Canada, and EMEA regions
- Ensure the setup is consistent with the contract statement of work and adheres to established SLAs

Process Improvement and Automation:
- Drive process improvements for manual tasks by collaborating with business partners
- Work cross-functionally to identify opportunities for automation and system enhancements

Documentation and Training:
- Assist with creating business requirement documentation for automation initiatives
- Coordinate, design, and deliver training materials and content for internal team members as well as external stakeholders
- Participate in user acceptance testing to ensure systems are working as expected

Cross-Functional Collaboration:
- Attend meetings with engagement managers, sellers, contract specialists, and finance teams to review contracts and provide operational support
- Coordinate with stakeholders to resolve inquiries and issues

Financial Tasks:
- Support month-end, quarter-end, and year-end close processes, including accruals
- Assist with MoM P&L variance inquiries

Partner Management:
- Assist with onboarding new partners and reviewing partner invoices
- Manage partner inquiries received through shared inboxes
- Support the implementation of new partner initiatives

Project Delivery:
- Deliver on assigned projects within scope, budget, and timeline

About the team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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Inclusive Team Culture

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uniqueness.

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