Emerson is seeking an individual with a strong work ethic and drive to join our team as an Order Manager I. In this role, you will be crucial in ensuring flawless order management and customer satisfaction. You will be responsible for accurately entering and reviewing customer orders, coordinating with internal teams and external customers, and providing world-class customer service if you have a proven track record of successfully implementing efficient order management processes and thrive in a fast-paced, collaborative environment. **In this Role, Your Responsibilities Will Be:** Order Entry + Generate Service Request: Oracle/CRM/OSC/FJ + Saves/Uploads/Archives communication records (OCM/CRM) + Coordinates expedite orders with service team. + Complete order entry within Service Level. + Validate and upload purchase order according to service level and forward to appropriate team for processing + Generate purchase requisitions for Service Centers through WIP process Order Clean Up. + Track active tasks on assigned orders. + Collaborate with the Service Team for status or cancellation approval.Order Management + Tracks expedited orders to ensure customer request dates are met. + Resolve order disputes within the service level. + Provide tracking for shipments and process sales credit adjustments. + Process change orders and cancellation orders + Customer Service + Respond to emails and order inquiries. + Proactively communicate delays to Service Centers. + Complete Emerson Learn Content.Teamwork + Build relationships with Service Center personnel and Field Service representatives.. + Communicate regularly with the team and provide coverage when needed.Trade Compliance + Review orders for export indications and coordinate with the trade compliance team. + Verify "Checkpoint Intermediary" status and obtain Export TSF. + Perform DDQ Screening and follow export regulations. + Continuous Improvement + Maintain current process knowledge and participate in training. **Who You Are:** + You keep in touch with customers. + You use planning tools and software. + You solicit both input and discussion. + You encourage open dialogue to discuss alternative perspectives. **For This Role, You Will Need:** + Advanced student or degree in Business Administration or related fields. + 1–2 years of experience in customer service, order management, or a related role. + English proficiency (B2 or higher) – strong communication skills. + Strong organizational and prioritization skills, with attention to detail. + Problem-solving mindset with a proactive, customer-focused approach. + Ability to work collaboratively in a fast-paced environment. + Proficiency in Microsoft Office (Excel, Outlook, Word); Oracle, CRM Cloud experience is a plus. **Preferred Qualifications that Set You Apart:** **Our Offer To You:** We recognize the importance of employee wellbeing and know that to do your best you should have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers. The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25016095 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.