Carlisle Companies Incorporated, a globally recognized and diversified manufacturer of premium building products and related technologies, is excited to offer an opportunity for a Team Lead to join our Carlisle Architectural Metals (CAM) Customer Service team. 

This position provides leadership to the Order Management Specialist team while also managing key customer accounts within the Midwest Region. We welcome candidates who are based near, or open to working from, one of our key CAM locations: Louisville, KY; Elk Grove Village, IL; Acworth, GA; Waukesha, WI; or Carlisle, PA. 

If you're ready to take the next step in your career and contribute to a dynamic, customer-focused team, we encourage you to apply.

This position is the primary liaison between the locations of Carlisle Architectural Metals and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing – and being a pleasure to do business with throughout. The OMS is also the customer’s primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.

Duties and Responsibilities:

Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs. Works with colleagues in inventory and production planning to source material for orders  Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed. Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors. Creates a strong relationship with customers, representatives, and regional managers

Required Knowledge/Skills/Abilities:

Effective written and verbal communication skills Strong negotiation skills Basic mathematics skills Organizational and time management Ability to answer various customer inquiries in an accurate manner Knowledge of production scheduling processes Understanding of shipping and freight policies

Education and Experience:

Associate or bachelor’s degree preferred Minimum experience in one of the following fields: order management, logistics, or inventory management. Experience working to serve internal and/or external customers 

Equipment Used:

Standard office

Working Conditions:

Office Environment Occasional exposure to manufacturing Monday – Friday, 8 am – 5

Travel Requirement:

Some travel may be required for this

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