We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. We are seeking a detail-oriented and customer-focused Order Management Coordinator to handle our international orders and support our global customer base. In this role, you will oversee the end-to-end processing of orders for international customers, ensuring accurate documentation, compliance with trade regulations, and timely fulfillment. The ideal candidate is organized, proactive, and has a strong understanding of international trade processes. **Key Responsibilities:** + **Order Processing & Management** : + Receive, review, and accurately enter international customer orders into the ERP system. + Monitor the progress of orders throughout the entire order lifecycle, ensuring timely fulfillment. + Communicate any order changes, delays, or updates to customers, keeping them informed and managing expectations. + **Documentation & Compliance** : + Prepare and maintain all required shipping documentation, including invoices, packing lists, and certificates of origin. + Ensure compliance with international trade regulations, including export control, customs documentation, and specific country requirements. + Coordinate with customs brokers and freight forwarders to ensure smooth customs clearance. + **Logistics & Shipping Coordination** : + Collaborate with logistics and shipping teams to arrange and track shipments, providing customers with updates on estimated delivery times. + Address any shipping issues, such as delays or lost shipments, and work to resolve them promptly with the relevant parties. + Documentation and Certification: + Issue Certificates of Origin (COO) + Create Legalized Invoices for export purposes. + Generate EXA/EUA/COA documents. + Sign export documents to finalize and authorize shipments. + Process and arrange regular orders/shipments (direct shipments, exhibitions etc) + Track export and intercompany shipments, including providing shipment status updates. + Confirm export exits to comply with export regulations. You have: + Preferably some experience within Supply Chain Management, International order management, Business, or a related field (or equivalent experience); + MBO level 3-4, through education or experience; + Experience with ERP/order management systems (e.g., M3) is strongly preferred; + Detail-Oriented: Strong attention to detail and organizational skills for managing international orders and documentation; + Communication: Good written and verbal communication skills in English and preferable in a second language; + Problem Solving: Understanding of customer priorities. Proposing occasionally the most appropriate solution following set guidelines and procedures; + Multitasking: Ability to manage multiple orders and priorities in a fast-paced environment; + Compliance Knowledge: Familiarity with international trade and export regulations; + Digital Proficiency in MS Office Suite (Excel, Word) and preferably some experience with ERP or order management systems. We offer: + A challenging position in an international organization with an informal atmosphere and a growing environment; + Competitive salary, including 8% holiday allowance and a 13th month; + 27 vacation days and 13 ADV days (for a full-time position); + Travel allowance if you live more than 10 kilometers away; + Bicycle plan; + Plenty of development and training opportunities. **WE HAVE:** + A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day + At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world. + We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF. + Commitment to strengthen communities where our employees live and work + We encourage and support the philanthropic activities of our employees worldwide + Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money + Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: + Innovative & adaptable + Dedicated to absolute integrity + Focused on the customer first + Respectful and team oriented + Optimistic and energizing + Accountable for performance + Benefits to support the lives of our employees At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth. \#LI-CP1 \#LI-Hybrid \#INDLPCN At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.