Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Order Management –Process Associate –Italian – Remote RO

Responsibilities
• Processing ERP orders for the purpose: Orders confirmation;
o Supply confirmation;
o Third party vendors;
o Invoicing;
o Reporting;
• Other order related activities: Interface check;
o Launching orders;
o Check / picking list;
o Backorders activity;
• Offering information to customers via e-mails/phone;
• Updating ERP system regarding clients, supplies, pricing;
• Maintaining relations with logistics partners and informing customers regarding availability and deliveries;
• Creating purchase orders (POs) for the third party orders;
• Offering resolutions for internal updating requests: credit/ debit notes, claims, anomalies, returns, reimbursements;
• Building a relation with clients and sales representatives;
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient;
• Preparing the relevant documents for the orders (export, transport, customs, ensurance);
• New hire integration – follow new joiner training plan and ensure back up for process trainer;
• Ensure all SOP are up to date, stored in proper locations;
• Back up and cross training – identify and follow up with manager to define the back up structure on a monthly or quarterly basis and act as a back up;
• Back up and cross training – highlight any back up issue, nor resource available, critical processes, language dependencies to the manager and act as a back up for process traine

Qualifications we seek in you
Minimum qualifications
• Very good knowledge of Language Italian, min B2.
• Highschool graduate
• University student/ graduate (Economic studies, represents an advantage)

Preferred Qualifications/ Skills
• Relevant Order to Cash experience represents an advantage
• Work experience with and ERP system represents an advantage

What can we offer?
• What can we offer?
• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment;
• Various training (initiating, soft skills).
• Possibility of development;
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.