Job Title: Order Entry Specialist
Job Description

The Order Entry Specialist will be primarily responsible for assisting company customers, both internal and external, with all aspects of service requests including order processing, warranty follow-up, and responding to all ongoing service needs. Based in the Minneapolis office, this role involves answering sales and technical support requests for product availability and order status, and coordinating activities with customers, other company entities, and Sales Representatives to process and ship orders. This temporary position is expected to last nine months, with the potential for extension for the right candidate.

ResponsibilitiesKey customer orders into the company ERP (MAS) accurately and efficiently, obtaining clarification from the Customer, Sales Representative, Finance, etc., as necessary.Act as the primary point-of-contact to customers post-sale for non-technical problems and questions related to their order.Ensure customers' needs and expectations regarding their orders are met, following through with requests to completion or escalating when appropriate.Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues.Manage all aspects of the order cycle as necessary to ensure customer satisfaction.Effectively manage work situations of moderate complexity that could impact the company’s image and/or sales dollars and costs.Provide non-technical product and pricing information to customers through phone, email, or other channels as needed.Connect callers to appropriate departments as needed.Create and document service complaints in Salesforce for escalation/follow-up as needed. Complete Credit/Rebill or Credit/Reship RMAs in Sage ERP MAS 200 as needed. Determine and document the root cause of service complaints.Follow company policies and practices as outlined in the Handbook and adhere to safety guidelines as outlined in the AWAIR, Chemical Hygiene, and Exposure Control manuals.Perform additional duties as assigned.Essential SkillsHigh school diploma or GED required.2+ years of order entry experience.Experience working with vendors on shipments.1+ years of experience using an ERP system.Customer service experience.Data entry skills.Proficiency in Microsoft Office.Order processing experience.Additional Skills & QualificationsSalesforce experience is a plus.Experience with SAP.Sales support experience.Order fulfillment skills.Strong computer skills.Vendor management experience.Logistics and shipments experience.Work Environment

Flexible hours - 8 hours within the 7:30 am to 8:30 pm timeframe.

Pay and Benefits

The pay range for this position is $20.00 - $22.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position will be accepting applications until Jan 11, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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