Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

As part of the Supply Chain team, you will play a pivotal role in the Order Entry and all the projects to enhance it. You will be collaborating closely with external clients, as well as internal teams in a continuous research to provide excellent and renewed customer service.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Doing now what patients need next.

Challenges

-Contributing to shape the future of both order management and order experience via leveraging and exploring new technologies (ie: RPA, AI, M2M, etc).

-Driving and promoting an existing dynamic electronic service so that customers are able to track their orders live and at any time.

-Boosting EDI system, webshops and other automated systems.

-Acting as the main point of contact for clients being resourceful and coordinating with other departments regarding order status, shipping dates, prices, product availability and back orders.

-Contributing actively in strategic transversal projects.

-Collaborating in radically simplifying the current processes.

-Taking ownership of new projects and acting as subject matter expert.

-Getting involved in parallel projects and ensuring the streamlining of the order management process.

-Collaborating with internal departments and external stakeholders.

Who you are

-A bold person able to demonstrate reliable experience in \"customer service\" and \"order management\" with SAP or other systems.
-Great listening and communication skills coupled with great phone etiquette Motivated by phone attendance.

-Lead and manage logistic claims achieving improvement.

-Excellent customer orientation and service mindset and a seamless team player.

-Work with autonomy, interest and flexibility, being accountable on projects beyond the everyday work.

-Willingness to learn and collaborate in challenging projects further than regular order processing.

-Someone with potential able to operate courageously in both a big company and a uncertain environment. Fluent in English.

- Great stakeholder management skills, able to influence and drive new initiatives

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.