Main job function

High level of knowledge and experience with current business systems needed.

Experience in running Shopify and Takealot Marketplace portal is essential!

Other systems knowledge Dear Systems, Xero Accounting and PrimeTime couriers.

 

ABOUT THE ROLE

The Orders Administer will work closely with other members of the warehouse & sales team to ensure that the company’s KPIs are met and we impress each and every customer.

SYSTEMS USED:

Shopify, Takealot Marketplace portal, Dear Systems, Xero Accounting, PrimeTime couriers.

HIGH LEVEL RESPONSIBILITIES

Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time. Oversee all sales orders are processed correctly across all sales channels & marketplaces. Work across our company & sales channel systems.

ORDERS ADMINISTRATION

Process the marketplace orders – Takealot & Makro which includes all paperwork required. Process the eCommerce orders daily – ensuring the warehouse team can pack and ship timeously. Oversee and manage logistics with couriers utilised to transport products to customers. Produce reports and statistics regularly (IN/OUT status report, dead stock report etc). Verify customer and order information for correctness, checking it against previously obtained information as necessary. Check inventory records to determine availability of requested merchandise. Receive and respond to customer queries if needed. Prepare invoice & shipping documents. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. Filing of all documents required from fulfilling orders. Inspect outgoing orders for compliance with customers’ specifications & satisfaction. Adjust inventory records to reflect product movement. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.

REPORTING

Provide weekly and monthly reports as required for the smooth running of the business. Provide constant feedback and updates on aspects relating to sales reporting. Monitor customer feedback via the various tools and take immediate action as required. Provide weekly & monthly overview reports with insights on customer order KPIs. Attend operational daily Standup meetings.

 

GENERAL REQUIREMENTS

2+ Years of Proven success in administration. Familiarity with shipping & courier logistics and terminology and processes. Strong understanding of systems & stock with processing of orders. Excellent analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Accurate data entry skills and attention to detail. Excellent written and verbal communication skills Experience working with an accounting software package

ABOUT YOU

Do you have a strong working knowledge of contemporary business systems and applications used for stock control and accounting? Are you strong and active and able to work together with the team in packing and moving heavy stock? Are you experienced in stock management? Tech Savvy, great with spreadsheets and data analysis? Experience with partner marketplaces, Takealot, Makro and Amazon. Comfortable tackling any software programme and able to expand the company software integration? Use your system and administration skills to manage, implement & improve the systems and process from sales order to delivery.

 

 Remuneration: R 20 000 CTC negotiable

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.