Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department EIS Position reports to  Manager Job grade S6

 

Core Description

Install, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving.

Key Deliverables / Primary Functions Carry out assisted analysis and investigation, in collaboration with other employees and clients/users, operational requirements and problems in order to contribute to improvements in applications, data management, processes/procedures and business requirements.  Plan and monitoring utilisation and capacity for current and proposed infrastructure. Assist in investigating, diagnosing and resolving problems as directed.  Actively participate in investigations to discover root causes and progress of the implementation of remedial action. Under guidance, support in the analysis of incidents and problems to show trends and potential problem areas.  Active participation in and compliance to the change management system in accordance with agreed procedures  Manage changes to the live infrastructure, complying to procedures for the review of changes, analysing change records to determine trends and problems that occur, providing management information and statistics on the progress of changes  Participate in the execution of small-scale projects through the provision of effective support to the project team, minimising risks and ensuring projects are successfully completed as per budget, timeframes and agreed terms of reference.  Perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.   Fulfil diagnosis and investigations to recover or continue operations. Prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily  Core Functional Skills & Knowledge Customer Needs AnalysisICT KnowledgeProblem solvingRisk ManagementCore Behavioural Competencies Job MatchCulture MatchApplying expertise & TechnologyDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleMinimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information TechnologyOR NQF 4: Grade 12Additional Education -Preferred /Advantage Experience

3 years’ experience

OR

Grade 12 & 5 years’ experience

Certifications ITIL 4 Foundation preferredSUSEAIXProfessional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control         : 0

Level of Engagement : Technical Teams, Management, Internal and External Customers 

Special Requirements / Employment Condition Ability to cope under pressureAbility to work extended /long hours as and when requiredWorkplace / Physical Requirements Hybrid Remote Worker