OPS EMPLOYMENT SECURITY REP II - 40099701 Date: Feb 4, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 846026 Agency: Commerce Working Title: OPS EMPLOYMENT SECURITY REP II - 40099701 Pay Plan: Temp Position Number: 40099701 Salary: AGENCY TO UPDATE Posting Closing Date: 02/28/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) 807241 - OPS EMPLOYMENT SECURITY REP II -40099125 1 Our Organization and Mission: Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our localcommunities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, andworkforce are better prepared to withstand future economic slowdowns and natural disasters. The Work You Will Do: As an OPS Employment Security Representative II (OPS ESRII)you will assist job seekers with applying forreemployment assistance, search for jobs, create and improve their resume, provide labor marketinformation, apply for jobs answer questions regarding job openings and how to apply for the jobs. You willalso assist employers with filling their open positons and provide them with qualified candidates for theiropenings. Your role as an OPS ESRII is a very important role within our community as it assist with alleviatingunemployment and increases our economy. The economy is the wealth and resources of ourcommunity especilally in terms of production and the consumprion of goods and services The job is located in downntown Gainesville, Florida, at 1112 N Main St. and accessible to restaurants,stores and other local businesses. The name of the business is CareerSource North Central Florida. Youwill be working in the customer service department. The OPS ESRII position will be responsible for putting our unemployed job seekers back towork or assiting in finding a better position for those that are underemployed. ADDITIONAL INFORMATION At Florida Commerce, we salute our heroes. We are honored to have the opportunity to support our nation’s veteransand their family members by encouraging them to apply for positions at Florida Commerce that fit their skill sets. Letour mission become yours. The Difference You Will Make: You will help Floridians obtain wage replacement benefits for qualified job seekers who are out of work through no faultof their own. You will help decrease the unemployment rate in your local community and assists employers withobtaining the qualified workers needed to operate their business on a day to day basis. Your knowledge and skills willbe utilized to help our eligible job seekers. DEO is a fast-paced work environment in which critical thinking andprioritizing is a must. How You Will Grow: Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made availablethroughout the year and on request with our Office of Human Resources Training and with our Division of Workforce TrainingUnit. In accordance with our Vision and Mission, the employee: Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe,and healthy communities. Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timelinessof work. Provides information clearly, accurately, and succinctly; and also exhibit good listening skills. Works collaboratively to optimize the effectiveness of DEO's available resources and tools. Uses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe insupporting and encouraging you as you take on important and often complex projects while offering you the opportunityto gain valuable experience. Where You Will Work: Gainesville, located in Alachua County is home to Florida's largest and oldest university. The University of Floridaserves as the center of cultural events, education, medicine, and athletics. The home of the "Gators". What is it like living in Gainesville Florida? Gainesville is known for its historic buildings and its natural surroundings. With its numerous parks,museums, and lakes, and scenic rivers Gainesville is one of the most beautiful cities in Florida. Gainesville is the home of one of the most sought-after rivers, the Ichetucknee is a spring-fed river thatattracts visitors from all over to enjoy the tradition to sit and float down the river. Within a state having no state income tax for residents of Florida WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! *State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option) * Career Growth * Ongoing comprehensive training provided * Highly skilled professional environment For a more complete list of benefits, visit www.mybenefits.myflorida.com + We care about the success of ouremployees. + We care about the success of our clients. + We are always improving ourtechnology, our tools, ourcustomer’s experiences, andourselves. + A rewarding experience for reliable,compassionate, and professionalemployees. Pay: $35,000. - $38,000 Annually Your Specific Responsibilities: + Provide individualized or group specialized counseling services to targeted/contracted groups (examples: ex-offenders, dislocated workers, veterans, Migrant and Seasonal Farm Workers, etc.) using standardizedcounseling techniques which will assist customers in deciding on vocational goals and employability plans forentrance into employment. + Provide assistance with job seekers visiting the resource room with their job search, re-employment applications,resumes, labor market research or any other employability service needed to assist the job seeker with theirreturn to work. + Provide assistance with answering phones and directing calls to appropriate staff persons. + Provide services to RESEA customers and assist them with their return to work. + Assess customers for job readiness through aptitudes, interests, personal characteristics, education, and workhistory demographics. + Coordinate services with state and local agencies and private employers for job development and referrals. + Maintain accurate case records including tracking customers’ employability plans. Maintain appropriatedocumentation for support services and conduct follow-ups on customers on a regularly scheduled basis. + Refer the customer to community resources for appropriate employment-related services and perform placementservices as required. + Serve as subject matter expert in services relating to Re-Employment Assistance, MSFW, Federal Bonding, andex-offenders; Provide technical assistance to regional staff in these subjects including developing training. + Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing. + Ability to utilize problem-solving techniques. + Knowledge of the principles and techniques of effective customer service and the ability to provide excellentcustomer service. + Working knowledge/experience using Microsoft applications. + Ability to deal with the public in a tactful, courteous, and effective manner. + Knowledge of the basic principles of counseling and case management. + Ability to establish and maintain effective working relationships with others. + Ability to work independently by planning, organizing, and coordinating work assignments. + Required Knowledge, Skills, and Abilities: + Working knowledge/experience using Microsoft Office applications, incl. Word, Excel, PowerPoint + Knowledge of the principles and techniques of effective customer service + Knowledge of the basic principles of counseling and case management + Skilled in group presentations or workshop instruction and/or facilitation + Ability to promote and market the Career Center + Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing + Ability to work effectively as part of a team + Ability to utilize problem-solving techniques + Ability to provide excellent customer service + Ability to deal with the public in a tactful, courteous, and effective manner + Ability to conduct effective interviews + Ability to establish and maintain effective working relationships with others + Ability to work independently by planning, organizing, and coordinating work assignments + Ability to prepare reports to include recording, evaluating, and analyzing data PREFERENCE MAY BE GIVEN TO THOSE APPLICANTS THAT HAVE THE FOLLOWING QUALIFICATIONS Proficient in MS Office Suite Prior case management experience Prior experience within a CareerSource center Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, whichconsists of fingerprinting and a check of local, state, and national law enforcement records. Minimum: Some travel may be required, approx. 5%. The duties and responsibilities of this position must be performed at the official work site of theDepartment. Preferred - A bachelor's degree from an accredited college or university in the field of Sociology or Psychology. Professional or nonprofessional experience in areas related to counseling, administrativeexperience, or reemployment assistance policy may substitute on a year-for-year basis for thepreferred college education. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: ALACHUA, FL, US, 32315 Nearest Major Market:Tallahassee