OPS DISTRIBUTED COMPUTER SYSTEMS SPECIAL - 64853107 Date: Feb 13, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 846629 Agency: Department of Health Working Title: OPS DISTRIBUTED COMPUTER SYSTEMS SPECIAL - 64853107 Pay Plan: Temp Position Number: 64853107 Salary: $21.00/HR Posting Closing Date: 02/27/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) OPS DISTRIBUTED COMPUTER SYSTEMS SPECIAL - 64853107 Naples, FL OPEN COMPETITIVE OPPORTUNITY DESCRIPTION: The Division of Administration is seeking a dedicated Distributed Computer Systems Specialist to join our team. This is a professional level Information Systems position under the direct supervision of the Distributed Computer Systems Administrator for DOH-Collier County. The position is responsible for independently providing technical support to staff across DOH-Collier offices, troubleshooting and maintaining computer systems, mobile devices, and assisting in support of DOH-Collier operations. The ideal candidate is customer-service oriented, a strong problem solver, is expected to perform duties in a professional and competent manner. This is a full-time position anticipated to work 40 hours per week. RESPONSIBILITIES: + Responsible collaborates with the maintenance, monitoring, setups of security profiles on all systems. + Presents familiarization/security training for new employees. Creates/renews/replaces ID badges according to supervisors’ request. Keeps an inventory of specific access in records. Maintains Badges Database. + Provides helpdesk technical support and assistance to end-users locally and remotely. + With limited supervision, performs installs, maintenance, troubleshooting and upgrades to computer hardware, software, peripheral equipment, wireless and mobile equipment. + Provides end-user support and training for the phone system, maintains telephone inventory and works with the county to meet the user’s needs. + Coordinates and assists end users with the integration of new equipment and provides end user hardware and software support, documents problems and resolutions. + Provides support for the day-to-day operation and performs or arranges emergency repairs + Contributes to the maintenance of current documentation pertaining to hardware, software, communications, applications and systems set-up, installation, upgrades and operation. + Maintains current documentation related to job functions and responsibilities. + Assists with the monitoring of workstations for compliance, security and performance. Keeps Management informed of any potential capacity or security issues. + Timely pulls/provides multiple system reports to specific parties. Reviews ePO Security Reports for machine compliance. Resolves machine compliance issues. + Responsible for all inventory entry functions and support activities. + Ensures accountability of Information Systems Hardware assets by conducting a physical inventory, verifying serial numbers, maintaining inventory control for all locations. + SharePoint content management coordinator. Works with each program to provide a SharePoint/TEAMS site which DOH-Collier Staff uses for collaboration and information resource. Responsible for SharePoint maintenance. Backup to Web Manager. Assists with the ongoing maintenance of the DOH-Collier Website and SharePoint. Pro-actively performs reviews to keep content up to date. Keeps Web Manager informed of any discrepancies for immediate updates. + Performs assigned duties according to established Disaster response plans + Assists with ongoing updates to Disaster plans and monthly maintenance of driveaway kits. + Assists in defining desired outcomes, action steps and time frames for "Quality in Action" for the Information Systems Division. Monitor progress, review results and adjusts plan as needed. KNOWLEDGE, SKILLS, AND ABILITIES ESSENTIAL TO THIS ROLE: + Ability to work, plan, organize and complete projects independently or with minimal supervision + Ability to manage time effectively + Ability to prioritize tasks + Ability to converse using a telephone in a courteous and effective manner + Ability to understand and apply rules, regulations, policies and procedures + Ability to review data for accuracy and completeness + Ability to process information logically + Ability to interpret and respond to computer error messages + Ability to detect computer equipment malfunctions + Ability to establish and maintain effective working relationships with others + Ability to install, troubleshoot and maintain office automation equipment + Ability to integrate Quality Improvement tools and techniques into daily work to increase efficiency and improve administrative outcomes + Knowledge of HIPAA regulations + Skilled in organizing a workspace + Skilled in using the following Microsoft products: Word, Excel, Access, Power Point, Internet Explorer, Windows operating systems, SharePoint + Skilled in using search engines to find answers to technical problems + Skilled in supporting electronic health/medical record systems + Skilled in creating well written technical documentation in English + Skilled in reading English proficiently + Skilled in verbally and effectively communicating with others in English + Skilled in training individuals or groups of people in a classroom environment + Skilled in operating office technology including, but not limited to: computer, telephone, copier, scanner, and printer + Skilled in assisting non-technical staff with computer related problems and errors + Must be willing to make support visits to remote locations, including Immokalee & Lely. + Require high level of analytical skills; identify user task needs; communicate effectively in English, verbally and in writing to provide good guidance and training to end users. Qualifications: Required: + Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. + Incumbent will have access to records containing social security numbers in the performance of job duties in accordance with DOHP-50-19-15 + Travel to lmmokalee & Lely (EOC) to make support visits. + Ability to lift and carry items up to 25 pounds, occasionally lift and move items up to 40 pounds. Ability to move around freely is required. + Valid Driver's License and reliable transportation. Preferred: + Experience working in an Information Technology Support environment. + Experience in customer call documentation and tracking system/ticketing system. + College or trade school education in Information Technology field. + Experience in supporting Windows 10 or newer Windows operating systems & compatible applications. + Experience in support of MS Office 365 applications. + Experience managing mobile devices in a mobile device management environment. + Experience using remote control applications. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Naples, Florida The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available: • State of Florida 401(a) FICA Alternative Plan (mandatory) • Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office) • Workers’ Compensation (mandatory, if needed) • Reemployment Assistance (Unemployment Compensation) (mandatory, if needed) • Deferred Compensation (voluntary) • Employee Assistance Program (voluntary) • And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: NAPLES, FL, US, 34112 Nearest Major Market:Naples