About This Role

                                                                                                         

Operations/Customer Service Coordinator

Join CAE’s team based in Spain, Malaga, Responsible for ensuring customer satisfaction by providing assistance in all phases of training program execution, including course scheduling, enrolment management, student support services, and coordination of instructor and facilities resources to meet customer needs.

In this role as operations/customer service coordinator you will be expected to:

Provide customer service support to internal and external customersPerform administrative duties related to training program operations, including data entry, recordkeeping, report generation, and preparation of correspondence.Schedule and confirm course training sessions according to customer requests and availabilityManage enrolments, process additions and cancellations, and maintain accurate recordsProvide information and assistance regarding products and services, policies and procedures, and general activitiesCoordinate the assignment of instructors and facilities to meet customer needsMonitor course delivery performance and provide feedback to improve qualitySupport sales efforts by coordinating demonstrations and site visitsMaintain relationships with clients through regular contact and follow-up;  Process payments and collections

Our ideal candidate will have the following experience:

Bachelor’s degree or relevant qualification2-5 years of customer service or call centre experienceAbility to handle large volume of calls and work effectively in a team environmentExcellent verbal and written communication skillsStrong organizational skills and attention to detailAbility to operate a computer and telephone systems while seated for extended periods of timeKnowledge of Microsoft Office applications (Excel, Word, PowerPoint) preferred Bilingual English/Spanish preferred

About us

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

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Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As \"One CAE,\" we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.  

 

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.