Dallas Hotel
The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.
Job DescriptionThis position will implement trainings for the Rooms and F&B Division to improve consistency and service standards. The trainings will focus on Soft Skill training, Coyle Audit situational training, and Moments of Service. This position will conduct (Monthly training session) to the FB/Rooms division team together, to create a synergy between the two divisions.
Responsibilities Team Leadership, Management, and Accountability.Onboarding of all new associates to the Rooms/FB Operational team(s).Foster a culture of compliance in Rooms/F&B operations departments to service training: Moments of Service Audits, Coyle Audits, Food and Beverage Service Standards, Rooms Division Service standards & Ensure compliance with OSC training requirements.Final evaluation of associates to ensure all touch points are adhere toUtilize Medallia feedback and measure effectiveness of trainingAssess trainers in departments to ensure proper standards are followedDeploy training methods both in service, procedural, and revenue retentionGood working knowledge of brand standards in Rooms and Food & BeveragePossess the ability to research, develop and present training content to associatesEnsure Food Handler, TABC, OSHA annual training and other trainings are completed Qualifications Must be able to work in a fast-paced environment Operational experience required (Rooms and or Food and Beverage) Self-starter, highly motivated, and enjoys working with people Ability to manage multiple projects at the same time Must be able to stand and walk for an extended period or for an entire shift Must have the ability to work flexible shifts, including a minimum of 60% nights. Weekends, and holidays based on business demands.Previous supervisor experience a plus or training experience The ability to lift/carry/push/pull up to 25 poundsExcellent verbal and written communication/presenting skillsAbility to write reports, manuals, and presentations
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.