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Position Overview
We are seeking an experienced and detail-oriented Operations Systems Process Specialist to serve as the critical link between the branch and our implementation team during the onboarding of our TownSq applications. The ideal candidate will play a pivotal role in redefining operational processes, assessing resource needs, and aligning stakeholders on business changes to ensure a seamless transition to the new solutions. This position requires exceptional communication, analytical, and documentation skills, with a strong focus on delivering measurable outcomes.

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Key Responsibilities

\n\nLiaison and Stakeholder Engagement\n\nAct as the primary point of contact between branch and the implementation team.\nFacilitate communication to ensure mutual understanding of operational needs and project goals.\nCoordinate and lead meetings with branch leadership to gather information and address concerns.\n\nOperational Process Redefinition\n\nAnalyze existing workflows, identify inefficiencies, and recommend process improvements.\nCollaborate with stakeholders to design and document optimized operational processes aligned with software capabilities.\nEnsure process changes are clearly communicated and adopted by all parties.\n\nResource Assessment and Alignment\n\nEvaluate resource needs, including personnel, training, and technology, to support the transition.\nDevelop action plans to address resource gaps and facilitate smooth implementation.\nAssist in aligning stakeholders on shared goals and priorities to achieve successful outcomes.\n\nChange Management and Transition Support\n\nSupport the branch in adapting to business changes associated with TownSq onboarding.\nAssist in developing and delivering tailored training and educational materials to ensure understanding and adoption.\nActively manage resistance to change by addressing concerns and providing solutions.\n\n\n

\n\nDocumentation and Reporting\n\nCreate detailed change assessment documentation including gap identification, relevant operational findings, workflows, and process recommendations.\nProvide comprehensive reports to stakeholders to serve as reference materials for the transition.\nMaintain accurate records of meetings, decisions, and action items for accountability.\n\n\n Requirements\nEducation: Bachelor’s degree in business administration, Operations Management, or related field.\nExperience: Minimum of 3-5 years in operations, project management, or software implementation. Experience working with HOAs is a plus.\nSkills:\n\nStrong analytical and problem-solving abilities.\nExcellent verbal and written communication skills.\nProficiency in process mapping, workflow design, and business analysis.\nFamiliarity with software implementation lifecycle and change management principles.\nAbility to work collaboratively with diverse stakeholders and drive consensus.\n\nTechnical Proficiency: Knowledge of project management tools, workflow management software, and MS Office Suite.\n\n

Competencies

\n\nStrong organizational and multitasking skills.\nAbility to translate complex technical concepts into understandable terms for non-technical audiences.\nProven track record of delivering results in fast-paced environments.\nHigh emotional intelligence and ability to manage stakeholder expectations.\n\n

Benefits

\n\nCompetitive salary and benefits package.\nOpportunity to work with a dynamic and collaborative team.\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.