Kforce has a client that is seeking an Operations Support Project Manager in Alpharetta, GA. Roles and Responsibilities: Overall Management: * Ensuring smooth workflow of the Tech Support team and optimize processes for efficiency * Efficient follow-ups, note taking, and holding resources accountable on actions * Learn all the moving parts of the product and dependencies Manage Operations Support team: * Collaborate with the Prof. Services and Support team to field support questions and Jira tickets from clients Client Deployments: * Responsible for planning and coordinating the execution of software application deployment in multiple customer environments to ensure a smooth and efficient process * Coordinate scheduling and effectively manage ad-hoc project requests relating to client deployments while maintaining deployment calendar in Confluence * Manage multiple lines of communication responses concurrently as the liaison between the Client Services and Technology Support teams * Escalate deployment issues with urgency to Technology manager for prompt resolution * Enforced the deploy communication process and manage the shared mail inbox Governance Change Advisory Board (CAB): * Collaborate with Support and Prof. Services for follow up action updates * Efficiently manage and request agenda items for discussion * Effective communication with leaders and stakeholders from all levels of the business and technology organization * Discuss risks and impacts of requested changes * Update Jira tickets to reflect discussion and status of changes requested DevOps & Vulnerabilities Management: * Align project goals with objective * Oversee progress of the client deployment requests * Facilitate planning and effective communication of deployment activities * Ensure the deployment pipeline workflow runs smoothly in a very fast-paced environment * Identify, manage, and mitigate risks