Kforce has a client that is seeking an Operations Support Analyst in Atlanta, GA. Overview This team is looking to fill the position of an Operations Support Analyst for a new content management system (CMS) tool, Adobe Experience Manager (AEM). This role will play a key part in the upcoming AEM implementation and change management associated with the rollout, scheduled for mid-May. Primary Duties: * Operations Support Analyst will be hosting training sessions and addressing user questions * Conducting front-end user training sessions before the rollout * Collaborating with the product team and IT team to develop support models * Collecting end-user feedback to create documentation and refine best practices for the tool * As an Operations Support Analyst, you will be managing ongoing support requests from business users * Coordinating with an implementation partner for documentation creation and process improvements