Operations Supervisor JOB SUMMARY The Supervisor Operations is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations. ESSENTIAL FUNCTIONS/DUTIES • Supervise, direct, and develop field staff to provide the highest possible level of patient care. • Maintain quality field operations through daily contact, oversight, communication, and evaluation. • Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel. • Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results. • Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service. • Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery. • Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids. Cover open shifts with appropriate employee assignments or by filling in as needed. • Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment. • Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis. • Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible. • Prepare reports and manage projects as assigned by the Operations Manager. • Assure that all necessary payroll is properly completed and submitted in a timely manner. • Assist with and engage in the recruitment and training of new employees. • Maintain employee training records and track employee certifications/accreditations for compliance. QUALIFICATIONS • Minimum 3 years of EMS field experience. • Prior FTO or other leadership/supervisory experience preferred. • High School Diploma or Equivalent (GED), with some advanced education preferred. • EMT/Paramedic Certification. • State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy • BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Check out our careers site benefits page to learn more about our benefit options. R0043521