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Job Title: Operations Specialist
Location: Sartell, MN - Onsite
Type: Contract through September

Hours: 8:00 AM - 5:00 PM

Pay: $20 an hour

Position Overview

Beacon Hill's client is seeking an Operations Specialist to perform operational tasks to support the transportation needs of customers and carriers. This role emphasizes data integrity, quality, and efficiency. The Operations Specialist will support specific customers, vertical segments, or centralized operations centers by executing various operational duties and ensuring smooth, timely coordination.

Key Responsibilities

Execute tasks focusing on quality and efficiency, including providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing in line with office policies and SOPs.Monitor task boards and assigned email accounts to respond to customer and carrier requests promptly.Document events accurately, using knowledge from SOPs and past experience. Escalate issues as needed following defined procedures.Follow up on customer or carrier requests to ensure complete satisfaction.Validate load data accuracy in systems according to customer standards.Other duties as assigned, based on team and/or country-specific needs.

Qualifications

Required

High school diploma or GEDPrevious customer service experience

Preferred

Bachelor's degree from an accredited institutionBasic proficiency in Microsoft Office SuiteExperience in a call center or similar customer service environmentStrong communication, prioritization, and time management skillsAttention to detail and accuracy in previous rolesCommitment to a diverse and inclusive work environment

If you're interested in joining a dynamic and growing company, apply today to become part of the team in Sartell, MN!

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