Introduction At Risk Placement Services, we're more than just a team – we thrive on collaboration, creativity, and tackling challenges head-on. Our culture fosters an environment where every idea counts, and every individual's contribution matters. Step into a world of excitement and innovation as we work with top-rated carriers to design robust coverage for our clients. Unleash your potential and join our spirited team, where you'll have the freedom to explore and the support to grow. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview RPS Regency is seeking a committed and energetic Operations Specialist/Customer Service Representative to join their Accounting/Operations team. The role focuses on delivering exceptional client service by collaborating with agents, business partners, customers, team members, and the Workers' Compensation Agency (WCA). Key responsibilities include processing change requests, handling renewals, and ensuring compliance with WCA regulations. How you'll make an impact Prepare and process new business applications with the WCA and TPA providers for eight self-insured group funds. Handle various change requests such as AOR, payroll adjustments, adding/removing insured parties, and address changes. Maintain and update internal database systems to reflect these changes. Communicate processed changes to the WCA and TPAs specific to each fund. Collaborate with team members across departments to track and process pending cancellations, renewals, and member tracking across different funds. About You At least 2 years of related work experience; an associate’s degree is preferred. Proficiency in customer service software and Microsoft Office Suite, particularly Excel. Strong accountability for ensuring processes are followed and deadlines are met. Excellent communication skills and a team-oriented work focus. Ability to work full-time from an office in East Lansing, with some remote work potential. Experience in commercial insurance, including workers’ compensation, is a plus. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.