Adecco is seeking a detail oriented **Operations Specialist** to join our client’s team in Pennington, NJ. You will be responsible for providing essential operational support to our client’s Health Benefit Solutions (HBS) team. This role offers competitive compensation ( **$23.44/hour** ) over an 8 month contract period. **Top reasons to work with Adecco:** + Weekly Pay + Upskilling opportunities through the Adecco Aspire Academy + Dedicated onboarding specialist to guide you from offer to your first day. **Qualifications:** + Bachelor's degree preferred or 3+ years of experience in Financial Services + Strong organizational skills + Excellent communication skills (verbal and written) + Strong problem-solving and decision-making abilities + Detail-oriented + Flexibility and teamwork skills + Proficiency in basic PC and math skills **Responsibilities:** + Resolving complex client issues and escalated inquiries + Ensuring adherence to corporate policies and service level agreements (SLAs) + Staying updated on new product developments and process enhancements + Assisting with regulatory and audit assessments + Providing exceptional customer service to both internal associates and external clients + Tracking and reporting on Siebel case metrics + Liaising with business partners and external vendors + Performing vendor oversight to ensure SLA compliance + Handling operational functions such as account maintenance and inquiry resolution + Collaborating with team members to meet workload demands + Tracking billing reconciliation for multiple clients + Supporting fulfillment mailing quality assurance and tracking + Assisting with special projects as needed + Providing back-up support for various HBS processes **Pay Details:** $23.44 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance