Key Responsibilities:

Report and Dashboard Management:

Conduct regular health checks on existing dashboards and reports, identifying any inaccuracies or performance issues. Coordinate with the Business Intelligence (BI) team (Infotec) and other departments to resolve issues and ensure the accuracy of data. Log, track, and communicate the resolution of reporting issues to stakeholders, ensuring that updates are aligned with business needs. Maintain a central repository of report/dashboards and associated documentation for easy access and future use. Review and adjust OPEX and Capec forecasts for the divisions in line with business requirements; 

New Report Development and Customisation:

Manage the end-to-end process for creating new standard or custom reports, including gathering requirements, designing mockups, obtaining approvals, and testing in collaboration with stakeholders. Facilitate cross-departmental collaboration where necessary (e.g., involving Infotec, Merch, Forensic teams) to ensure the completeness and accuracy of reports. Develop training and "How To" guides to support report usage and adoption across the organisation.

Data Insights and Analytics Support: 

Provide insights from reports, identifying trends, issues, and opportunities that support operational decisions.  Lead the preparation of management packs by gathering and compiling monthly data from various capabilities.  Assist in post-event analysis for special projects and operational insights (e.g., Black Friday, Peak Seasons). 

User Support and Training: 

Serve as the first point of contact for users seeking assistance with understanding or interpreting reports and dashboards.  Facilitate ROH specialist feedback if SME specific analysis is required on query.  Provide training and documentation to enhance user understanding of the tools and drive better decision-making.  Engage with users to address common queries and develop targeted training for frequently encountered issues.

Continuous Improvement and Compliance: 

Drive continuous improvement by assessing the performance of existing reports and identifying opportunities for enhancements.  Collaborate with the Retail Operations Consultant and other department leads to update KPI targets and adjust dashboards for special events or operational changes.  Ensure that all reporting processes comply with internal data governance and reporting standards. 

Qualifications and Experience:

A business or retail related degree will be advantageous. Minimum of 3-5 years as a Regional Process Manager or similar level Retail experience (advantageous) Demonstrated ability to lead and develop high-performing teams within a regional footprint.

Skills: 

Reconciliation and Analysis SAP (not negotiable) Advanced Excel (not negotiable) Accounting and Reporting Excellent project management skills  Strong business communication skills with an ability to work well in a collaborative environment Ability to draft commentary, analyse information to establish key messages, and communicate to stakeholders information both visually and written  Process Auditing and Analysis: Skilled in evaluating financial reconciliation processes, identifying gaps in compliance with security protocols, and ensuring adherence to policies to minimise risks and stock losses. Inventory and Workflow Optimisation: Expertise in overseeing stock management workflows, leveraging technology such as RFID, and ensuring effective tracking and timely resolution of discrepancies. Regulatory and Compliance Expertise: In-depth understanding of legal and compliance frameworks (CPA, NCA, FICA, POPIA) with the ability to monitor and ensure adherence to OHS standards.

Behaviours: 

Being Resilient - rebounding from setbacks and adversity when facing difficult situations. Building Effective Teams - forms, develops and leads a group of individuals toward the achievement of a common team objective Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success Decision Quality - consistently makes timely, well-rounded and informed decisions Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems Organisational Savvy - understands and navigates dynamics created by processes, systems, and people Situational Adaptability - effectively adjusts their behaviour, approach, and decision-making based on the situation Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

Please ensure that your Line Manager is aware of and supports your application.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.