Job Description
The Operations Program Manager (OPM) is a versatile professional with technical expertise in a wide range of operations projects. This role focuses on environmental compliance, supply chain management, and sustainability initiatives across the product lifecycle. The OPM will work closely with cross-functional teams including hardware development, legal, supply chain, manufacturing operations, quality, and sustaining teams to define solutions, understand regulatory requirements, drive business decisions, and execute strategies.

Key job responsibilities
Project Management

Oversee projects spanning the entire product lifecycle
Manage new product reviews and label reviews
Ensure subject matter experts are executing on meeting regulatory requirements
Maintain policies and procedures related to operations and compliance
Respond to inquiries from regulators and customers
Identify potential risks early in projects and create mitigation plans
Manage complex infrastructure projects from start to finish
Find ways to speed up project delivery and remove obstacles
Know when and how to escalate serious issues to leadership
Develop solutions for unexpected problems that arise during projects
Environmental Compliance

Manage compliance for components, devices, and packaging
Attend weekly regulatory intake meetings and assess impact on business
Report on regulatory items affecting the company or delegate to appropriate teams
Coordinate with packaging and hardware compliance teams on regulatory changes
Liaison with infosec and software teams for security and software-related regulations
Supply Chain Management

Ensure compliance with recycled content requirements
Oversee social responsibility initiatives in the supply chain
Establish and maintain an effective product compliance program
Serve as technical lead for triaging regulatory laws and their applications
Sustainability Initiatives

Create, execute, and report on sustainability goals
Conduct lifecycle assessments for products
Develop sustainability fact sheets
Lead efforts to reduce waste within the manufacturing supply chain
Drive Climate Pledge Friendly program participation on Amazon.com
Coordinate supplier renewable energy initiatives
Business Development Support

Create processes for self-serve sustainability information for RFP/RFI or new business pitches
Develop and maintain a portal for business development managers to access sustainability and compliance information
Hardware Development Engagement

Actively participate in hardware development core team meetings
Provide expertise on environmental compliance, sustainability, and regulatory matters to hardware teams
Ensure alignment between hardware development and operational compliance requirements
Reporting and Communication

Lead monthly sustainability syncs to align progress on goals
Provide written weekly reports for the eero Leadership Program Review (ELPR)
Summarize key updates, challenges, and progress on compliance and sustainability initiatives in the ELPR reports
Report on sustainability and compliance initiatives to stakeholders
Communicate effectively with cross-functional teams and external partners