OPERATIONS & MGMT CONSULTANT I - SES - 60049649 Date: Feb 5, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 846139 Agency: Children and Families Working Title: OPERATIONS & MGMT CONSULTANT I - SES - 60049649 Pay Plan: SES Position Number: 60049649 Salary: $1,692.89 - $3,008.45 Bi-Weekly Posting Closing Date: 02/19/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Operations Management Consultant I-SES This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families in the Economic Self-Sufficiency program. Location: Any county in the State of Florida. This position is for an Operations Management Consultant I- SES for the statewide Specialized Medicaid Center of Excellence located in the state of Florida reporting to the SunCoast Region. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment. The bi-weekly salary range for this position is $1,692.89 - $3,008.45. This is a highly responsible position assigned to report directly to the Program Administrator in the Economic Self Sufficiency Program and requires expertise in the public assistance program areas; including extensive knowledge of program concepts, Federal and State laws and regulations, and computer systems that support the public assistance programs. Provides leadership and supervision to include compliance with program requirements/business model, and effective performance feedback. This individual will be a major contributor in professionally representing the Center of Excellence to internal and external stakeholders, and for driving the administrative unit’s performance and quality. PRIMARY DUTIES MAY INCLUDE BUT NOT LIMITED TO: + Provides direct supervision of front-line supervisors for the delivery of services to Departmental customers. + Evaluates subordinates and their administrative units on performance and quality of service delivered to departmental customers; provides positive reinforcement along with corrective actions as necessary. + Develops and coordinates corrective action reports for effectiveness and timelines within program policy and procedure guidelines. + Monitors and evaluates operational outcomes. + Analyzes performance data. + Recommends and initiates performance improvement strategies. + Prepares reports and presentations. + Assists with operational planning and service delivery. + Uses program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues. KNOWLEDGE, SKILLS AND ABILITIES: + Excellent people skills. + Knowledge of the methods of data collection and analysis. + Knowledge of basic management principles and practices. + Ability to collect, evaluate and analyze data to develop alternative recommendations. + Ability to solve problems, document workflow and other activities relating to the improvement of operational and management practices. + Ability to organize data into logical format for presentation in reports, documents and other written materials. + Ability to conduct fact-finding research. + Ability to utilize problem-solving techniques. + Expertise in FLORIDA, AMS, MES, Qlik, Excel, Word and other commonly used systems or applications to manage and communicate workload for ESS. + Ability to understand and apply applicable rules, regulations, policies and procedures. relating to operational and management analysis activities. + Ability to plan, organize and coordinate work assignments; communicate effectively. + Ability to establish and maintain effective working relationships with others. MINIMUM REQUIREMENTS: A bachelor’s degree from an accredited college or university or Professional Experience working with Department of Children and Families (DCF) Economic Self-Sufficiency involving eligibility determination, investigation, interviewing or counseling may substitute year for year of college education. + Minimum one year of supervisory experience over eligibility in the DCF-ESS Program determining eligibility; preference for experience in Specialized Medicaid programs (Long term care, Hospice, HCBS, DDD, etc) and/or Hearings. + Valid Driver's License. + Must be able to lift 25 lbs. or more. + Must be willing to travel. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: TAMPA, FL, US, 33612 JACKSONVILLE, FL, US, 32207 LAUDERDALE LAKES, FL, US, 33311 MIAMI, FL, US, 33165 ORLANDO, FL, US, 32806 TALLAHASSEE, FL, US, 32312 Nearest Major Market:Tampa