Overview

Tiffany & Co….. the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Key Accountabilities 

Ensure standardization of current and new processes to achieve consistency across stores. Identify opportunities for business process improvements to maximize resources in store and achieve alignment with Company strategies. Provide feedback and suggestions through established procedures. Execute, instruct and communicate to all market stores on special projects, procedural changes and new systems implementations. Partner with regional and corporate support groups to establish best practices (i.e. Sales Audit, Internal Audit, IT, Tax, Distribution, Global Protection, Credit, TSC, Merchandising, Payroll, Supply Management, Transportation, etc.). Act as subject matter experts in developing requirements for new IT systems and manage changes related to replacement of legacy systems. Oversee and monitor operational procedures to ensure market compliance (i.e. inventory accuracy, cycle counts, audit reports, POS processing, merchandise transfers, repair processing and maintenance, borrowed merchandise, missing assets, Retail Controls Checklist, CODC, etc.) Schedule, conduct, and participate in meetings and conference calls with other Market Operations Managers and US Retail Operations on a monthly basis. Conduct store visits on a quarterly basis to evaluate and monitor standards and to assist as needed with special projects and implementations. Evaluate store spending and make recommendations regarding overtime, supply ordering, etc. Partner with MVP and retail management on addressing operational questions or concerns on policy/procedures, including assisting with transaction processing issues. Escalate IT issues as necessary and follow-up with regional support to resolve in timely manner Ensure store presentation consistently meets established standards of our luxury brand. Uses Service Channel to effectively manage all market work orders and ensure facilities issues are addressed in a proactive and timely manner. Partner with MVP and corporate facilities to prioritize capital requests and implement best practices. Visit stores on a quarterly basis to perform site audits. Market oversight on the repair and maintenance budget. Assess gaps in operational knowledge of store teams to identify training needs and develop solutions in partnership with Global Education and Northern America Training. Coordinate training efforts and confirm execution for compliance, procedural changes and new systems implementations. Share feedback related training and instructional resources and practices with US Retail Operations to develop consistency within and across markets.

Qualifications

6-8 years operations experience in retail or luxury retail. Bachelor’s degree or equivalent experience in Business Management. Proven track record in store operations with managing profitability and operations efficiencies. Experience working with Senior Retail leadership in a strategic context. Ability to manage complex projects with multiple stakeholders. Ability to build and maintain partnerships. Proven ability and desire to work in a fast-paced, changing environment. Ability to work independently and with little guidance. Proficiency Microsoft Office and Point of Sale (POS). Strong oral and written communication skills. Strong organizational skills. Up to 75% travel - flexibility to work non-traditional hours, days, nights, weekends and holidays.